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Overview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Do you have a passion for DATA & Analytics with a focus on cloud and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve their DATA & Analytics related technologies? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Qualifications
Required/Minimum Qualifications
Designing and supporting solutions using technologies such as:
Additional or Preferred Qualifications
Responsibilities
• Plan and deliver proactive and reactive support including onsite presence as needed (post Covid restrictions).
• Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
• Identify and manage goals and opportunities across Big Data platform to improve the health, performance, and availability.
• Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
• Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
• Apply lessons learned for continuous process and delivery improvement for the customer.
• Engage in meetings with customers and account teams to articulate service offerings.
• Share and gain knowledge through communities.
• Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
Great News! We've discovered an exciting live job opportunity for a Cloud Solution Architecture position in Mexico City. This job is currently open for hiring/recruiting by Microsoft, exclusively for you at Mexico Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Cloud Solution Architecture jobs in Mexico city and Mexico at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Microsoft must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Microsoft and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Mexico, particularly within Mexico city. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Mexico city's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Mexico city, additional details can be found on Mexico city Wikipedia.
Yes, we found live job(s) for Microsoft in Mexico City.
Cloud Solution Architecture jobs are available in Mexico.
Exploring the cost of living in Mexico city. At Expertini.Com for Mexico city , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Cloud Solution Architecture in Mexico City varies, but the standard pay scale is rated "Standard" in Mexico City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Microsoft follow the application process following the "Apply Now" button at Mexico Jobs Expertini and also you can visit Microsoft official career page and follow their application process.
Key qualifications for Cloud Solution Architecture typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Cloud Solution Architecture in Mexico City by creating a free job alerts on Mexico Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Cloud Solution Architecture positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Cloud Solution Architecture on Mexico Jobs Expertini.
To improve your chances of getting hired for Cloud Solution Architecture, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Mexico Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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