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Technical Triage Agent Position in Reynosa - Motorola Solutions


Job description

Job Description

As a Technical Triage Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers.

Key activities for this role include:

  • Handling Inbound Calls: Respond to customer inquiries, resolve issues, and provide assistance via telephone, chat, and ticketing system while ensuring a positive customer experience.

  • Customer Issue Resolution: Address a broad spectrum of customer concerns, including post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests.

    Apply problem-solving skills to identify effective solutions.

  • Product Knowledge: Develop a comprehensive understanding of Motorola's products, services, and solutions to furnish accurate and reliable information to customers.

  • Troubleshooting: Utilize information from technical experts to diagnose and troubleshoot issues related to equipment, computers, software applications, and associated devices, facilitating efficient problem resolution for customers.

  • Documentation and Record-Keeping: Maintain precise customer records, document interactions, and update the customer support system to ensure effective communication and follow-up.

  • Collaboration: Collaborate closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and deliver comprehensive solutions.

  • Customer Satisfaction: Endeavor to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.

  • These activities are essential for delivering excellent customer service and fostering strong relationships with our clientele.

    As a Technical Triage Agent at Motorola Solutions, you will play a vital role in ensuring customer satisfaction and contributing to the company's overall success.

    The ideal candidate for this position possesses the following attributes:

  • An exceptional service orientation, with a focus on delivering outstanding customer experiences.

  • A strong propensity for teamwork within a collaborative environment.

  • Effective communication skills, both verbal and written.

  • Proficiency in providing customer-facing technical support, including the diagnosis of technical support incidents.

  • The ability to collaborate with team members.

  • A keen desire to acquire new technologies and pursue professional development.

  • At Motorola Solutions, we offer a supportive and inclusive work environment and opportunities for training and development.


    Basic Requirements

  • Fluent in English (spoken and written).

  • Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).

  • 1 year of work experience.

  • Full-time availability.

  • Availability to work on-site in Reynosa, 2 days from our site (Ave.

    Industrial del Norte Esq.

    Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa).

  • Ability to pass a comprehensive background check

  • #LI-AN1


    Travel Requirements

    None


    Relocation Provided

    None


    Position Type

    New Grad

    Referral Payment Plan

    Yes

    EEO Statement

    Motorola Solutions is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

    We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

    If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

    Required Skill Profession

    Other Installation, Maintenance, And Repair Occupations


    • Job Details

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    Unlock Your Technical Triage Potential: Insight & Career Growth Guide


    Real-time Technical Triage Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Triage in Reynosa, Mexico, highlighting market share and opportunities for professionals in Technical Triage roles.

    1360 Jobs in Mexico
    1360
    32 Jobs in Reynosa
    32
    Download Technical Triage Jobs Trends in Reynosa and Mexico

    Are You Looking for Technical Triage Agent Job?

    Great news! is currently hiring and seeking a Technical Triage Agent to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Motorola Solutions adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Mexico laws and regulations

    What Is the Average Salary Range for Technical Triage Agent Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Reynosa. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Triage Agent?

    Key qualifications for Technical Triage Agent typically include Other Installation, Maintenance, And Repair Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Technical Triage Agent?

    To improve your chances of getting hired for Technical Triage Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Technical Triage Agent Job Success

    Motorola Solutions interview tips for Technical Triage Agent

    Here are some tips to help you prepare for and ace your Technical Triage Agent job interview:

    Before the Interview:

    Research: Learn about the Motorola Solutions's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Technical Triage Agent interview at Motorola Solutions, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Motorola Solutions's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Technical Triage Agent Positions

    Setting up job alerts for Technical Triage Agent is easy with Mexico Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!