Technical Support Representative-Hybrid Cloud Services

**Introduction**
El gerente de contratación y el reclutador deben colaborar para crear el texto pertinente.
**Your role and responsibilities**
Key Responsibilities:
* Provide technical support for Java-based applications and systems
* Troubleshoot and resolve issues related to performance, functionality, and integration
* Work closely with QA teams to escalate and resolve bugs
* Maintain detailed records of customer interactions, technical issues, and solutions.
* Create and maintain internal and customer-facing technical documentation, FAQs, and knowledge base articles
* Participate in customer calls and screen-sharing sessions when deeper technical insight is required
* Support the continuous improvement of support workflows, tools, and escalation processes
**Required technical and professional expertise**
Requirements:
Technical qualification in Computer Science, Information Technology, or a related field (or equivalent experience).
Basic knowledge of Java development.
Problem-solving skills with the ability to debug code and analyze logs.
Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.
**Preferred technical and professional experience**
Basic knowledge in development
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.