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Technical Support Engineer Job Opening In Mexico City – Now Hiring Fortinet


Job description

Skills & Qualifications

  • Typically requires field sales experience 
  • Areas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company.

  • Understanding of TCP/IP, routing protocols, L2/L3 switches
  • Security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning  
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.

  • Ability to speak Portuguese is a plus or learn within 1 year.

  • An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.

  • Job Duties and responsibilities

  • Advanced troubleshooting on the full range of Fortinet products
  • Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information
  • Provide customer education where needed due to gaps in networking, product knowledge, processes, etc…
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment; work with L3 support to isolate and solve problems; recommend potential new solutions.

  • Follow up on technical cases including proper escalation and management of the case until case closure.

  • Manage customer communication and expectations until the closure of each case 
  • Submit KB articles on a monthly basis to contribute with internal and external DB´s 
  • Use internal resources to self-study technologies and products as required by customer´s demand 
  • Collaboratively work with peers within Latin America and AMER region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general 
  • Honor SLA´s and metrics in order to achieve customer satisfaction 
  • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation.

  • Submit bugs and NFR´s to L3 and development.

  • Ensure clear and courteous communication with the customer until ticket closure 
  • Complete internal training as need and pass internal certifications as required 
  • Provide coaching to L1 ENG´s and detect L1 technical areas of opportunity to be addressed by the manager.

  • Deliver training technical sessions to L1 teams complementing training as needed.

  • Effective communication with other technical areas; Technical Account management, Training, Field Support Engineers, L3 engineers, development, etc.

  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


    Real-time Technical Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Mexico City, Mexico, highlighting market share and opportunities for professionals in Technical Support roles.

    2481 Jobs in Mexico
    2481
    845 Jobs in Mexico City
    845
    Download Technical Support Jobs Trends in Mexico City and Mexico

    Are You Looking for Technical Support Engineer Job?

    Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Fortinet adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Mexico laws and regulations

    What Is the Average Salary Range for Technical Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Mexico City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Support Engineer?

    Key qualifications for Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Technical Support Engineer Job Success

    Fortinet interview tips for Technical Support Engineer

    Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

    Before the Interview:

    Research: Learn about the Fortinet's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

    To prepare for your Technical Support Engineer interview at Fortinet, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Fortinet's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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