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Urgent! Technical Support Coordinator Position in Mexico City - Vertiv

Technical Support Coordinator



Job description

Responsibilities:



  • Support with the design of Service Upgrade kits and component substitutes. 

  • Create drawings for upgrade kits.

    Including installation and packaging instructions. 

  • Create bill of materials (BOM) required for new upgrade kits 

  • Create or revise product documentation in CAD, Solid Edge, Agile EC, and PLM systems.

  • Work with Production and Field associates to build prototypes and provide direction when needed.

  • Review and approve Engineering changes in PD Cloud.

  • Perform Change Originator and Change Analyst for Engineering Change Notices.

  • Provide training and escalated support to technical support team members during the release of upgrade kits 

  • Support New Product Development for service readiness and participate in projects as necessary

  • Daily interaction with Technical and Field Support teams and external partners.

  • Interaction with outside vendors and suppliers as needed to obtain quotes and other required information. 


Qualifications:



  • Bachelor of Science degree in Mechanical Engineering (BSME) or directly related degree.

  • Associates in Mechanical Engineering Technology with 4 years’ experience considered. 

  • Must have good planning, organizing, documentation, and communication skills. 

  • Must be team oriented.

  • Skill in personal computer use and various applications programs, , spreadsheets, CAD, Microsoft Office Suite, Solid Edge, communications, etc.

  • Oracle PLM experience a plus.


Physical & Environmental Demands:



  • Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment.


Time Travel Required:



  • 15%


Required Skill Profession

Computer Occupations



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