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Urgent! Technical Project Manager Job Opening In WorkFromHome – Now Hiring HERE Technologies

Technical Project Manager



Job description

Technical Project Manager

We are a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey.

From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer.

Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality.

As a Technical Program Manager, you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time.

You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.

The role will cover all industries, focusing on key and strategic accounts, utilizing HERE products and services.

You’ll also have the opportunity to obtain PMI / PMP certification.

  • Develop and execute a Success Plan to help Customers maximize the value from HERE products & services
  • Collaborate with stakeholders and manage cross-functionally to drive complex, strategic and large-scale customer engagements & ensure successful customer delivery
  • Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
  • Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
  • Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales Account Executives
  • Act as the main technical customer interface and ensure customer requirements are understood across internal divisions
  • Travel up to 25%, both domestic and international, to meet customers and suppliers as needed

Who are you?

The Customer Success Team drives customer product adoption, expansion and retention through proactive planning, management, and execution, collaborating with internal teams.

This role requires a high level of expertise in strategic relationship management, leadership, networking, and commercial awareness, as well as the ability to influence positive outcomes.

  • 5-10 years of technical experience with a sales / pre-sales track record or an equivalent technically oriented management function
  • Experience in Customer Success and strong Program Management skills working with large enterprise customers
  • A strong sense of ownership of the customer account & ensure a trusted partnership is established with the customer
  • Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
  • Strong leadership, ownership, & lobbying skills with ability to influence people outside of one’s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills

What Do We Offer?

  • Challenging problems to solve
  • Work that makes a difference in the world
  • Freedom to decide how to perform your work
  • Variety in the types of projects you work on
  • Feedback so you will know how well you are doing
  • Collaborative, Supportive Colleagues, in an inclusive environment

HERE is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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Required Skill Profession

Gestión De Proyectos Y Procesos



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