Urgent! Technical Account Manager Job Opening In Guadalajara – Now Hiring Axon Impact
Job Overview:
The Technical Account Manager (TAM) serves as a key customer contact, ensuringcustomer value realization by providing technical expertise, strategic insights, and proactive engagement.
The TAM is responsible for resolving advanced technical issues, analyzing complex systems, and delivering timely solutions to ensure customer satisfaction and operational success.
This role requires in-depth knowledge of Fortras solutions and industry bestpractices.
The TAM acts as a trusted advisor to clients, maintains strong customer relationships, serves as an internal liaison, and provides leadership within the clients care team.
In collaboration with the Customer Success Manager, the TAM contributes to account strategy and customer success planning.
The TAM also leads technical communications with clients, ensuring alignment and issue transparency.
Key Responsibilities:
Customer Value Realization:
Drive strategic and tactical account management focused on customeroutcomes, goals, and needs.
Develop and execute value realization plans tailored to each customer.
Identify opportunities to introduce additional Fortra products and expandaccount footprint.
Customer Environment Expertise:
Maintain in-depth knowledge of each assigned customers environment, users,business drivers, and objectives.
Customer Retention:
Ensure high customer retention through proactive engagement, effective issueresolution, and increased solution adoption.
Advanced Technical Troubleshooting:
Diagnose complex technical issues based on unique system configurationsand customer inputs.
Validate software behavior against documented specifications.
Customer Communication
Act as a trusted technical advisor, clearly explaining root causes andresolutions.
Provide ongoing knowledge transfer to address skill gaps and improvecustomer product usage.
Environment Configuration:
Set up and troubleshoot advanced test environments to replicate and resolvecustomer-reported issues.
System Analysis:
Use advanced expertise to analyze product performance and ensure alignmentwith intended functionality.
Issue Escalation & Leadership:
Collaborate with internal teams to resolve issues when software does notfunction as intended.
Act as a lead and mentor during escalations; serve as an escalation point forcritical issues.
Feature Request Documentation:
When product enhancements are needed, lead the collection of detailedcustomer requirements.
Collaborate with Support, Product, and Customer Success teams to submitand manage feature requests.
Mentorship & Collaboration:
Mentor junior TAMs and Support Analysts; promote knowledge sharing andprofessional growth.
Partner with cross-functional teams to communicate customer needs andresolve challenges.
Team and Customer Education:
Lead knowledge-sharing sessions with both clients and internal teams.
Ensure customers and internal stakeholders understand and can fully utilizeFortras solutions.
Continuous Improvement:
Contribute to best practices and internal process improvements.
Stay current with Fortra solutions, evolving customer needs, and industrytrends.
Content Development:
Create knowledge base content, documentation, and training materials forinternal and external audiences.
Required Qualifications:
Bachelors degree in Computer Science, Information Technology, or a relatedfield, or equivalent experience.
4+ years of experience in technical support, system analysis, or related fieldsinvolving complex troubleshooting.
3+ years of experience with Fortra solutions or similar industry products.
Strong knowledge of software systems, configurations, and troubleshootingmethodologies.
Proven ability to diagnose and resolve complex technical issues.
Excellent verbal and written communication skills.
Strong problem-solving capabilities and the ability to work independently orcollaboratively.
Experience with technical support tools, ticketing systems, and escalationprocesses.
Demonstrated customer service experience with project leadershipresponsibilities.
Preferred Qualifications
Experience leading technical projects or mentoring peers.
Familiarity with enterprise software systems and environments.
Prior involvement in feature request documentation and collaboration withdevelopment teams.
Experience in sales or promotion of Fortra solutions or related industryproducts is a plus.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Technical Account Potential: Insight & Career Growth Guide
Real-time Technical Account Jobs Trends in Guadalajara, Mexico (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Account in Guadalajara, Mexico using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2861 jobs in Mexico and 116 jobs in Guadalajara. This comprehensive analysis highlights market share and opportunities for professionals in Technical Account roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Axon Impact is currently hiring and seeking a Technical Account Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Account Manager Jobs Guadalajara.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Axon Impact adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Account Manager Jobs Mexico varies, but the pay scale is rated "Standard" in Guadalajara. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Account Manager typically include Ingeniería De Ventas Técnicas and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Account Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Account Manager interview at Axon Impact, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Axon Impact's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Technical Account Manager is easy with Mexico Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
