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Urgent! System Analyst Team Leader Position in Tijuana - Thermo Fisher Scientific

System Analyst Team Leader



Job description

:

  • Provide end-user help and tackle problems with Workday HCM via a tiered ticketing system.
  • Develop and implement effective technical solutions to resolve business challenges.
  • Assist with data conversion activities, including mass data loads (EIBs).
  • Gather and analyze customer requirements to propose tailored solutions.
  • Conduct in-depth research on system issues and recommend improvements.
  • Own assigned audits, ensuring timely and accurate resolution.
  • Document and update business processes, work instructions, and other technical resources.
     
  • Knowledge, Skills, and Abilities:

  • Proven leadership and people management skills, including the ability to inspire, empower, and develop others.
  • Strong expertise in Workday HCM, with the ability to address, support, and guide others in resolving complex issues.
  • Strong team-oriented mentality with a collaborative approach to problem-solving and exchanging insights.
  • Exceptional customer service skills, with the ability to communicate complex technical issues clearly.
  • Excellent organizational and time management skills, with the ability to balance leadership responsibilities and hands-on support.
  • Acute attention to detail and accountability for the work done by the team.
  • Strong communication skills, both written and verbal, with the ability to engage effectively across all levels of the organization.
  • Analytical and problem-solving abilities, with a focus on creative and scalable solutions.
  • Ability to adapt quickly to new systems, processes, and technologies in a fast-paced environment.
     
  • Qualifications:

    Experience:

  • At least 2 years of relevant experience with Workday HCM or HR System technical support is required.
  • At least 1–2 years of experience in a leadership, mentoring, or team coordination role is strongly preferred.
  • Experience with data conversion, mass data loads, or EIB integrations is a plus.
     
  • Education:

  • Bachelor’s degree in Computer Science, Information Technology, Health Informatics, Human Resources, or a related field is preferred.
     
  • Technical Skills:

  • Proficiency in HR Technology platforms: Workday HCM, Oracle Mosaic HCM or SFLMS.
  • Proficiency in Microsoft Office Suite.

  • Required Skill Profession

    Computer Occupations



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