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Support Engineer (Tier2) Job Opening In Mexico City – Now Hiring NielsenIQ


Job description

Job Description

  • Full-time
  • Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
  • Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
  • Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
  • Monitoring & validating data automated processes
  • Document knowledge and help educate colleagues and teammates on technical cases
  • Keep current with product knowledge and latest features and functionality

Qualifications

  • Experience providing technical support or being part of implementation team
  • Good level of written and spoken English – must have!
  • Great written and verbal client communication skills
  • Strong troubleshooting and problem-solving skills while being highly detail oriented
  • Strong customer service orientation
  • Strong SQL background- must have!
  • Willingness to work outside of business hours from time to time
  • Team spirit, self-motivation and a positive attitude
  • Bachelor's degree in information systems, computer science, industrial engineering or equivalent
  • The ability to work with multiple interfaces and tasks in a dynamic environment
  • Experience with supporting an analytic product in a SAAS environment

Nice to have:

  • Business orientation specifically in Retailer domain
  • Knowledge in Linux systems, utilities, and scripting
  • Development skills
  • Knowledge of ETL processes


Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve.

We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the 

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Support Engineer Potential: Insight & Career Growth Guide


Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Mexico City, Mexico, highlighting market share and opportunities for professionals in Support Engineer roles.

14299 Jobs in Mexico
14299
3380 Jobs in Mexico City
3380
Download Support Engineer Jobs Trends in Mexico City and Mexico

Are You Looking for Support Engineer (Tier2) Job?

Great news! is currently hiring and seeking a Support Engineer (Tier2) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NielsenIQ adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Mexico laws and regulations

What Is the Average Salary Range for Support Engineer (Tier2) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Mexico City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Engineer (Tier2)?

Key qualifications for Support Engineer (Tier2) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Support Engineer (Tier2) Job Success

NielsenIQ interview tips for Support Engineer (Tier2)

Here are some tips to help you prepare for and ace your Support Engineer (Tier2) job interview:

Before the Interview:

Research: Learn about the NielsenIQ's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Engineer (Tier2) interview at NielsenIQ, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NielsenIQ's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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