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Support Engineer I Job Opening In Monterrey – Now Hiring Blue Yonder


Job description

Title: Support Engineer 1

Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer

Location: Mexico, Monterrey (Remote)

Overview

BY White Glove Support Team is responsible for working with our global customers as dedicated support focused on Execution part of the Supply Chain Industry.

For our SaaS & Cloud customers, we handle all aspects of solution support, including proactive monitoring, application support, product support, change request, service request, as well as End-to-End workflow support.

To help achieve success, we are working in an integrated model to work closely with other cross-functional / development teams to drive a more controlled environment.

The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.

Scope:

Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes.

Individual will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.

The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment.

What you'll do:

· Provide functional and/or technical support for service request, Incidents, Changes or problems that affects BY Solution and implicate an impact on our customer business.

· Understand and triage customer issues, conducting any necessary technical research or team collaboration Document learnings and create knowledge articles for repeated cases.

· Log and respond to customer support requests via phone, e-mail, and web interface

· Communicate product and solution expertise to internal and external customers

· Work closely with the BY Execution Experts for complex issue resolution including Product Development.

· Continuous learning on latest BY Solutions.

What we are looking for:

Industry experience:

· 2+ Years Experience in a Customer-facing Software Industry role; preference given to software support or technical support (SQL, Servers, etc)

· Experience working with BY products preferred specifically, Transportation or Warehouse management solutions.

· Supply chain domain experience a plus.

Technical Skills:

· Experience with Splunk / Oracle database / SQL/ WebLogic, Java preferred.

· Demonstrates analytical and problem-solving skills.

· Programming language in Java / J2EE concepts – JDBC, C++

· Knowledge with operating systems (e.g. Windows, UNIX, LINUX)

· Understanding in scripting languages – Unix Shell Scripting, PowerShell, Python etc.

Soft Skills:

· Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting

· Ability to work calmly under pressure and meet deadlines

· Must be self-motivated and quick learner - New technologies, platforms, integrations

· Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations

· Demonstrates initiative and is inquisitive

· Enjoys working in a team-oriented and fast-paced environment

Education:

· Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.

Master’s degree preferred.

Our Values


If you want to know the heart of a company, take a look at their values.

Ours unite us.

They are what drive our success – and the success of our customers.

Does your heart beat like ours?

Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Support Engineer Potential: Insight & Career Growth Guide


Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Monterrey, Mexico, highlighting market share and opportunities for professionals in Support Engineer roles.

14299 Jobs in Mexico
14299
755 Jobs in Monterrey
755
Download Support Engineer Jobs Trends in Monterrey and Mexico

Are You Looking for Support Engineer I Job?

Great news! is currently hiring and seeking a Support Engineer I to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Blue Yonder adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Mexico laws and regulations

What Is the Average Salary Range for Support Engineer I Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Monterrey. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Engineer I?

Key qualifications for Support Engineer I typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Support Engineer I Job Success

Blue Yonder interview tips for Support Engineer I

Here are some tips to help you prepare for and ace your Support Engineer I job interview:

Before the Interview:

Research: Learn about the Blue Yonder's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Engineer I interview at Blue Yonder, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Blue Yonder's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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