Join Our Global Consulting Network and Expand Your Horizons!
Are you ready to take your career to new heights?
At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world.
We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.
Why Choose Us?
Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.
Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.
Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve.
It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.
Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate.
We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.
We are driven by a commitment to excellence and a passion for delivering results that matter.
If you are ambitious, talented, and ready for a challenge, we want to hear from you.
Reach out, join our network, and start a conversation that could lead to your next big opportunity.
Let’s build a better future together!
Role Overview
This role leads the delivery of CCaaS implementations and CX transformation programs, while also supporting go-to-market (GTM) strategy and business development (BD) pursuits.
The Project Manager will coordinate cross-functional teams, manage client relationships, and ensure successful execution of both delivery and pre-sales initiatives.
Key Responsibilities
Program & Project Governance: Lead steering committee meetings, track progress, and manage risks across multiple workstreams
Project Planning & Execution: Develop and maintain detailed project plans, timelines, and resource allocations for CCaaS deployments
Stakeholder Management: Serve as the primary point of contact for clients, internal teams, and vendor partners
Status Reporting: Deliver weekly status reports and facilitate regular check-ins with stakeholders to ensure transparency and alignment
Discovery & Design: Facilitate requirement gathering sessions, co-create future state roadmaps, and validate high-level architecture
Solution Delivery: Coordinate the build and configuration of IVR, omnichannel routing, outbound dialers, and customer survey tools
Integration Oversight: Manage integrations with systems like SAP, ServiceNow, and CRM platforms, ensuring seamless orchestration
Engage in pre-sales activities including client workshops, solution demos, and RFP responses
Develop business cases and ROI models to support sales pursuits
Track pipeline opportunities and coordinate staffing and resource planning for BD engagements
Collaborate with GTM teams to define solution positioning, value propositions, and competitive differentiators
Support bid management and proposal development for CCaaS opportunities
Required Qualifications
Bachelor’s Degree completed
MBA from a tier 1 institute is highly desirable.
Availability to travel may be required.
9+ years of experience in project management, preferably in CX transformation or CCaaS implementations.
Strong understanding of Talkdesk or similar CCaaS platforms (e.g., Genesys, NICE CXOne, Five9).
Proven ability to manage large-scale, multi-vendor programs with complex stakeholder environments.
Familiarity with Agile and Waterfall methodologies.
Excellent communication, leadership, and organizational skills.
Experience with tools like MS Project, JIRA, and Confluence.
#LI-LATAM
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.Visit us atwww.accenture.com
Declaración de igualdad de oportunidades en el empleo
Creemos que nadie debe ser discriminado por sus diferencias.
Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable.
Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.