Software Engineering Citrix Engineer AWS Professional GUADALAJARA, MX

Job description

• End User Solutions engineer will interact with our business partners and external vendors to enable the best solution for the enterprise needs for Virtual Desktop, Application Streaming, Printing and Imaging Services.
  
  
• In this position we help our users understand the solution that best fits their needs.
  
  For example, Help Desk users, Support teams and Customer Service Call center have different requirements than Developers, External Contractors and users that need access to a limited number of applications.
  
  
• Solutions Engineer will lead projects to deploy new capabilities, reuse artifacts, and create reference architecture documents

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.

Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

• Define, implement and deliver new capabilities and features for AWS Workspaces, VMware VDI, and App streaming services from Citrix, VMware, AWS and other solutions supported by the company.
  
  
• Engage with our users to understand their requirements to implement or enhance the Virtual Desktop or Application Streaming solution that best fits their needs.
  
  
• Provide reports on systems availability, monitoring, and performance.
  
  
• Educate our users, leaders and sponsors on the solution that best fits their financial model.
  
  
• Write articles and participate in publications and forums where information is shared to our leaders and users about new features, enhancements, or scheduled and unplanned service interruptions.
  
  
• Develop technical documentation for support organization to follow in troubleshooting incidents related to Virtual Desktop, App streaming, Printing platform and other End User platforms at the company.
  
  
• Writing documentation, presentations for leadership, and informative articles.
  
  

Bachelor's Degree

Required technical and professional expertise

AWS End User Products skills – (Workspaces and AppStream)

Preferred technical and professional experience

oWindows

oVMware

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients’ businesses through the power of collaboration.

We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer.

We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.

Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Job Title

Job ID

54549

City / Township / Village

GUADALAJARA

State / Province

Jalisco

Country

Mexico

Work arrangement

Hybrid

Area of work

Software Engineering

Employment type

Regular

Contract type

Regular

Position type

Professional

No Travel

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

Required Skill Profession

Arquitectura, Planificación Y Construcción