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Urgent! Site Reliability Engineer (Middle) ID38916 Job Opening In WorkFromHome – Now Hiring AgileEngine

Site Reliability Engineer (Middle) ID38916



Job description

Overview

Site Reliability Engineer (Middle) ID38916 – AgileEngine.

Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine.

AgileEngine is an Inc.

5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.

We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

WHAT YOU WILL DO

  • Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call;
  • On call shifts: every 6 weeks, for one week as primary responder and next week as secondary;
  • Manage alerts daily, check systems, and escalate issues as needed;
  • Be part of a team that provides 24×7 on-call support for critical SaaS events;
  • Be available in case of emergencies when team members are not available or need help;
  • Document issues and remediation steps;
  • Proactively create appropriate monitors in the EKS/K8S ecosystem;
  • Deploy to EKS/K8s cluster using Terraform and Helm;
  • Learn and maintain existing infrastructure running under Docker Swarm;
  • Improve existing infrastructure health by implementing checks and scripts to correct known issues;
  • Maintain and develop deployment code;
  • Automate manual tasks;
  • Implement/integrate new technologies in our Cloud Infrastructure;
  • Collaborate with other teams and departments to provide the highest level of support and assistance;
  • Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
  • Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers;
  • Perform RCA and take necessary corrective actions to prevent the recurrence of issues;
  • Create and assign alert-related actions to the appropriate team after the investigation;
  • Handle support requests for environment-specific actions;
  • Identify and provide automation requirements to improve RCA.

MUST HAVES

  • 2+ years of professional experience;
  • Experience working with Datadog;
  • Hands-on experience as an AWS Cloud Engineer;
  • Working knowledge of EKS/Terraform/Helm;
  • Working Experience with Docker and Docker Swarm;
  • Good understanding of AWS IAM roles and policies;
  • Experience logging and monitoring AWS resources using CloudWatch logs;
  • Experience working in a Linux environment;
  • Proficient in Bash and/or Python scripting;
  • A strong understanding of web technologies such as REST APIs;
  • Working Experience with monitoring solutions, such as Grafana and Prometheus;
  • Excellent oral and written communication skills;
  • Customer-facing communication skills to effectively explain issues and RCAs to them;
  • Experience in Product/Application Support for SaaS-based products;
  • Understanding of APIs, Databases, Systems Architecture, and Design;
  • Designing, implementing, and operating in a DevSecOps;
  • Excellent communication skills, both written and verbal;
  • Ability to work independently as well as within a collaborative environment;
  • A technical aptitude with the desire to learn new and evolving technologies;
  • Upper-Intermediate English level.

NICE TO HAVES

  • Experience with GCP or Azure;
  • Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty.

PERKS AND BENEFITS

  • Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

  • Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

  • A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

  • Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Industries

  • IT Services and IT Consulting

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