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Urgent! Site Reliability Engineer (Middle) ID38916 Job Opening In WorkFromHome – Now Hiring AgileEngine

Site Reliability Engineer (Middle) ID38916



Job description

Overview

Site Reliability Engineer (Middle) ID38916 – Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine .

AgileEngine is an Inc.

5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.

We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

Why join us We’re looking for individuals who want to grow, make an impact, and work with people who care.

What you will do

  • Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call;
  • On call shifts: every 6 weeks, for one week as primary responder and next week as secondary;
  • Manage alerts daily, check systems, and escalate issues as needed;
  • Be part of a team that provides 24×7 on-call support for critical SaaS events;
  • Be available in case of emergencies when team members are not available or need help;
  • Document issues and remediation steps;
  • Proactively create appropriate monitors in the EKS/K8S ecosystem;
  • Deploy to EKS/K8s cluster using Terraform and Helm;
  • Learn and maintain existing infrastructure running under Docker Swarm;
  • Improve existing infrastructure health by implementing checks and scripts to correct known issues;
  • Maintain and develop deployment code;
  • Automate manual tasks;
  • Implement/integrate new technologies in our Cloud Infrastructure;
  • Collaborate with other teams and departments to provide the highest level of support and assistance;
  • Apply a customer-focused approach when planning deployments/updates, considering impact on customers;
  • Work closely with Support, Customer Success, Migration, and Professional Services teams to provide the best SaaS service;
  • Perform RCA and take corrective actions to prevent recurrence of issues;
  • Create and assign alert-related actions to the appropriate team after investigations;
  • Handle support requests for environment-specific actions;
  • Identify and provide automation requirements to improve RCA.

Must have

  • 2+ years of professional experience;
  • Experience working with Datadog;
  • Hands-on experience as an AWS Cloud Engineer;
  • Working knowledge of EKS/Terraform/Helm;
  • Working experience with Docker and Docker Swarm;
  • Good understanding of AWS IAM roles and policies;
  • Experience logging and monitoring AWS resources using CloudWatch logs;
  • Experience working in a Linux environment;
  • Proficient in Bash and/or Python scripting;
  • A strong understanding of web technologies such as REST APIs;
  • Working experience with monitoring solutions, such as Grafana and Prometheus;
  • Excellent oral and written communication skills;
  • Customer-facing communication skills to explain issues and RCAs;
  • Experience in Product/Application Support for SaaS-based products;
  • Understanding of APIs, databases, systems architecture, and design;
  • Designing, implementing, and operating in a DevSecOps environment;
  • Ability to work independently as well as within a collaborative environment;
  • A technical aptitude with the desire to learn new and evolving technologies;
  • Upper-Intermediate English level.

Nice to have

  • Experience with GCP or Azure;
  • Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty.

Perks and benefits

  • Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

  • Competitive compensation: We match your skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

  • A selection of exciting projects: Work on modern solutions development with top-tier clients, including Fortune 500 enterprises.

  • Flextime: Flexible schedule with options for remote work or office presence to support work-life balance.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Industry

  • IT Services and IT Consulting

Referrals increase your chances of interviewing at AgileEngine.

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Required Skill Profession

Redes Y Sistemas



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