Site Reliability Engineer (Middle) ID38916
1 month ago Be among the first 25 applicants
AgileEngine is an Inc.
5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people‑first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
WHAT YOU WILL DO
- Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on‑call;
- On‑call shifts: every 6 weeks, for one week as primary responder and next week as secondary;
- Manage alerts daily, check systems, and escalate issues as needed;
- Be part of a team that provides 24×7 on‑call support for critical SaaS events;
- Be available in case of emergencies when team members are not available or need help;
- Document issues and remediation steps;
- Proactively create appropriate monitors in the EKS/K8S ecosystem;
- Deploy to EKS/K8s cluster using Terraform and Helm;
- Learn and maintain existing infrastructure running under Docker Swarm;
- Improve existing infrastructure health by implementing checks and scripts to correct known issues;
- Maintain and develop deployment code;
- Automate manual tasks;
- Implement/integrate new technologies in our Cloud Infrastructure;
- Collaborate with other teams and departments to provide the highest level of support and assistance;
- Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
- Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers;
- Perform RCA and take necessary corrective actions to prevent the recurrence of issues;
- Create and assign alert‑related actions to the appropriate team after the investigation;
- Handle support requests for environment‑specific actions;
- Identify and provide automation requirements to improve RCA.
MUST HAVES
- 2+ years of professional experience;
- Experience working with Datadog;
- Hands‑on experience as an AWS Cloud Engineer;
- Working knowledge of EKS/Terraform/Helm;
- Working Experience with Docker and Docker Swarm;
- Good understanding of AWS IAM roles and policies;
- Experience logging and monitoring AWS resources using CloudWatch logs;
- Experience working in a Linux environment;
- Proficient in Bash and/or Python scripting;
- A strong understanding of web technologies such as REST APIs;
- Working Experience with monitoring solutions, such as Grafana and Prometheus;
- Excellent oral and written communication skills;
- Customer‑facing communication skills to effectively explain issues and RCAs to them;
- Experience in Product/Application Support for SaaS‑based products;
- Understanding of APIs, Databases, Systems Architecture, and Design;
- Designing, implementing, and operating in a DevSecOps;
- Excellent communication skills, both written and verbal;
- Ability to work independently as well as within a collaborative environment;
- A technical aptitude with the desire to learn new and evolving technologies;
- Upper‑Intermediate English level.
NICE TO HAVES
- Experience with GCP or Azure;
- Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty.
PERKS AND BENEFITS
- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: We match your ever‑growing skills, talent, and contributions with competitive USD‑based compensation and budgets for education, fitness, and team activities.
- A selection of exciting projects: Join projects with modern solutions development and top‑tier clients that include Fortune 500 enterprises and leading product brands.
- Flextime: Tailor your schedule for an optimal work‑life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
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