Urgent! Senior Technical Support Engineer Job Opening In Mexico City – Now Hiring Microsoft
Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered.
CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.
Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert.
You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance.
You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes.
Your primary accountability is to the support staff and managers on the teams you work with.
This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
• Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience.
• 3+ years of prior product, customer support and/or technical support experience
o OR equivalent experience
Ability to read, write and speak fluent English
Preferred Qualifications:
Other:
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Senior Technical Potential: Insight & Career Growth Guide
Real-time Senior Technical Jobs Trends in Mexico City, Mexico (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Technical in Mexico City, Mexico using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10146 jobs in Mexico and 3129 jobs in Mexico City. This comprehensive analysis highlights market share and opportunities for professionals in Senior Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Microsoft is currently hiring and seeking a Senior Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Technical Support Engineer Jobs Mexico City.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Microsoft adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Technical Support Engineer Jobs Mexico varies, but the pay scale is rated "Standard" in Mexico City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Technical Support Engineer interview at Microsoft, research the company, understand the job requirements, and practice common interview questions.
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