Senior Salesforce Developer & Service Cloud

Job description

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world.

Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting.

In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients.

Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.

Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support.

You will create software that enables your clients' hybrid-cloud and AI journeys.

Your primary responsibilities include:

• Expertise in Salesforce CRM Applications: Assist clients in the design, business architect, process development, functional implementation, and support of Salesforce CRM Applications.
  
  
• Collaborative Solution Architecture and Requirement Detailing: Collaborate with business consultants, project team and client resources in defining, detailing and scoping the technical requirements into solution architecture.
  
  
• Proficient Development and Integration: Contribute to the design and development of Apex triggers, Lightning Component Framework apps, visual force/lightning pages and API based integrations.
  
  
• Continuous Learning and Growth: You'll have access to technical and management training courses to grow your expertise within Salesforce and other areas of interest.
  
  
• Lead the design and development of scalable Salesforce applications, with a focus on Service Cloud and Field Service Cloud functionalities.
  
  
• Collaborate with business stakeholders to gather requirements and translate them into robust technical solutions aligned with energy industry needs.
  
  
• Implement and optimize service processes such as case management, work order management, scheduling, and mobile workforce enablement.
  
  
• Ensure compliance with data security, privacy, and regulatory standards relevant to the energy sector.
  
  
• Mentor junior developers and contribute to code reviews, technical documentation, and best practices.
  
  
• Stay current with Salesforce releases and innovations, especially those impacting service and field operations.
  
  
• Configure and administer the platform, write Apex code, create Visual Force pages and is proficient in LWC.
  
  
• Handling various aspects of Salesforce development and maintenance, ensuring a smooth and efficient workflow and experience in integrating with enterprise applications.
  
  

Required education

Bachelor's Degree

Required technical and professional expertise

• Proven experience with Salesforce Service Cloud and/or Field Service Cloud implementations.
  
  
• Strong experience with Visual Studio, GitHub and SFDX (Salesforce Developer Experience).
  
  
• Excellent problem-solving, communication, and leadership skills.
  
  
• Proficient in using the Eclipse/Force.com IDE and have a solid understanding of CRM principles.
  
  

Preferred technical and professional experience

• Background in the energy, utilities, or infrastructuresectors.
  
  
• Familiarity with asset lifecycle management, outage management, or mobile field operations.
  
  
• Knowledge of Agile/Scrum methodologies and DevOps practices.
  
  
• Proficient in using Data Loader Tool.
  
  

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients’ businesses through the power of collaboration.

We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer.

We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.

Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Job Title

Senior Salesforce Developer & Service Cloud

Job ID

66111

City / Township / Village

GUADALAJARA

State / Province

Jalisco

Country

Mexico

Work arrangement

Hybrid

Area of work

Software Engineering

Employment type

Regular

Contract type

Regular

Position type

Professional

No Travel

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

Required Skill Profession

Desarrollo De Software