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Senior Customer Onboarding & Success Manager Position in distrito federal - DevSavant


Job description

Senior Customer Onboarding & Success Manager

We are looking for a Customer Onboarding & Success Manager to be the first members of our LATAM team.

This hybrid role combines Onboarding, Customer Success, and Customer Support responsibilities.

You will independently manage onboarding projects, ensure customers realize value quickly, and maintain ongoing relationships that drive retention and growth.

You’ll also provide light-touch support, troubleshooting, and guidance to ensure a seamless customer experience across the lifecycle.

This is a role for someone who thrives on building trust, solving problems, and juggling multiple priorities in a fast-paced SaaS environment.

Key Responsibilities Onboarding
  • Act as the first post-sales point of contact for new customers
  • Develop a deep understanding of client objectives and translate them into success plans
  • Deliver world-class onboarding experiences through training, setup guidance, and milestone achievement
  • Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates
  • Partner with Sales and Account Management to ensure smooth handoffs
Customer Success
  • Manage a portfolio of clients, ensuring they continuously see measurable impact from our solution
  • Build and maintain long-term relationships, delivering a best-in-class customer experience
  • Run business reviews when required, advising clients on strategy, optimization opportunities, and ROI
  • Proactively identify churn risks, mitigate them, and uncover upsell opportunities
  • Collaborate with Product, Marketing, and Engineering to bring customer insights into the business
  • Drive advocacy by encouraging testimonials, case studies, and event participation
Customer Support
  • Serve as the first point of contact for customer queries via chat, email, and occasional calls
  • Troubleshoot and resolve client issues quickly to minimize disruption
  • Write clear and helpful documentation so customers can self-serve when possible
  • Collaborate with Support and Engineering to resolve bugs and technical issues efficiently
Requirements
  • 5+ years of experience in Customer Success or Onboarding ideally within a SaaS environment
  • 3+ years of experience working with customers in the US market, ideally with SMB and Mid-market customers
  • 3+ years experience working with a non-LATAM headquartered company, in a role which required you to onboard and work remotely, ideally as one of the first employees for the company in the LATAM market
  • Proven ability to manage a portfolio of accounts and deliver measurable results (e.g., retention, expansion, onboarding success)
  • Excellent written and spoken English - C1
  • Ability to manage multiple projects confidently and independently
  • Confidence in discussing ROI and business impact with customers
  • Empathy and relationship-building skills to deeply understand customer needs
  • Organisational skills and attention to detail
  • Technical curiosity — familiarity with ecommerce platforms (Shopify preferred), ESPs (Klaviyo), or basic web technologies (HTML, CSS, APIs) is a plus, but willingness to learn is essential
  • Analytical mindset and problem-solving ability

DevSavant is an inclusive company that values equity and fosters a supportive work environment.

We prioritize employee well-being and carefully review every application with fairness and attention.

Join a team where your talent is recognized and everyone has a seat at the table.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development

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Unlock Your Senior Customer Potential: Insight & Career Growth Guide


Real-time Senior Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Customer in distrito federal, Mexico, highlighting market share and opportunities for professionals in Senior Customer roles.

10326 Jobs in Mexico
10326
445 Jobs in Distrito Federal
445
Download Senior Customer Jobs Trends in Distrito Federal and Mexico

Are You Looking for Senior Customer Onboarding & Success Manager Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DevSavant adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Mexico laws and regulations

What Is the Average Salary Range for Senior Customer Onboarding & Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in distrito federal. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Customer Onboarding & Success Manager?

Key qualifications for Senior Customer Onboarding & Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Customer Onboarding & Success Manager Job Success

DevSavant interview tips for Senior Customer Onboarding & Success Manager

Here are some tips to help you prepare for and ace your Senior Customer Onboarding & Success Manager job interview:

Before the Interview:

Research: Learn about the DevSavant's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Customer Onboarding & Success Manager interview at DevSavant, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DevSavant's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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