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Urgent! Senior Business Analyst Job Opening In Mexico, Mexico – Now Hiring EPAM Systems

Senior Business Analyst



Job description

EPAM is a leading global provider of digital platform engineering and development services.

We are committed to having a positive impact on our customers, our employees, and our communities.

We embrace a dynamic and inclusive culture.

Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.

No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking an experienced Senior Business Analyst with a strong background in Salesforce to join our team.
The role involves supporting a transformative initiative to deploy a GenAI-powered NextGen Digital Assistant on the Salesforce AgentForce platform.

This innovative solution aims to enhance engagement and streamline operations for patient- and HCP-focused websites and call centers.
Responsibilities

  • Gather and analyze business requirements, creating detailed backlogs for various use cases
  • Design Salesforce-based digital assistant solutions to drive business objectives and improve user engagement
  • Recommend enhancements to Salesforce systems to improve performance, usability, and functionality
  • Collaborate closely with stakeholders to align technical solutions with business goals
  • Facilitate workshops and discussions to define and refine processes for Salesforce integration
  • Document workflows, use cases, and requirements to ensure clear communication across teams
  • Provide expertise in business analysis to support project planning and successful execution
  • Validate and test Salesforce solutions to ensure compliance with regulatory and business requirements
  • Deliver insights and recommendations to optimize Salesforce-driven systems

Requirements

  • A minimum of 3 years of experience as a Business Analyst, with a focus on Salesforce solutions
  • Extensive knowledge of Salesforce, including Core Clouds, AgentForce, and chatbot capabilities
  • Hands-on experience with AI-powered digital assistant tools such as AgentForce, NLP bots, or chatbot integrations
  • Familiarity with compliance standards like HIPAA and GDPR
  • Expertise in integrating Salesforce with third-party systems via APIs and automating workflows using tools like Process Builder and Flow
  • Strong stakeholder management skills and experience preparing business analysis documentation
  • Ability to plan and manage business analysis activities and organize related information effectively
  • Experience in estimating effort for business analysis tasks and deliverables
  • Strong analytical skills to identify business challenges and propose actionable solutions
  • Excellent written and verbal English communication skills at a B2 level or higher

Nice to have

  • Knowledge of the pharmaceutical industry and its specific processes

We offer

  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology, Research, and Business Development
  • Industries

    Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing

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