SAP Basis Service Management, Analyst

Job description

Overview

SAP Basis - Service Management, Analyst

Do you have experience in IT Services?

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?

If yes, we are looking for you!

Join our team! You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP Basis.

About the Role

In this opportunity as an SAP Basis - Service Management, Analyst, you will:

• Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability.
  
  
• Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.
  
  
• Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
  
  
• Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices.
  
  
• Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
  
  
• Partner with application development teams to deliver operational readiness for new applications and features.
  
  
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  
  
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Responsible for monitoring and analyzing business operational and technical key metrics.
  
  

About You

You’re a fit for the role if your background includes:

• Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
  
  
• Fluent English is a must.
  
  
• 3+ years of experience in SAP Basis modules across configuration, development, testing, and release.
  
  
• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
  
  
• Proven track record of success participating in projects and initiatives even with ambiguous details provided.
  
  
• Strong customer service, problem-solving, organizational, and conflict management skills.
  
  
• Strong IT Service Management and standards experience.
  
  
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  
  
• Proven ability to learn new technologies quickly.
  
  
• Hands-on experience with programming and scripting languages.
  
  
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  
  
• ITIL knowledge.
  
  

How to Apply

To apply, please upload your updated resume in English.

Location: CDMX

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  
  

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
  
  This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
  
  

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
  
  Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
  
  

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  
  

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
  
  We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
  
  

• Social Impact: Make an impact in your community with our Social Impact Institute.
  
  We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives.
  
  

• Making a Real-World Impact: We help customers pursue justice, truth, and transparency by providing trusted information and supporting decision-making across industries.
  
  

About Us

Thomson Reuters informs the way forward by bringing together trusted content and technology.

We serve professionals across legal, tax, accounting, compliance, government, and media.

Reuters, part of Thomson Reuters, is a world-leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, offering flexible work environments.

We seek talented, qualified employees in all our operations regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information on requesting an accommodation can be found here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.

Required Skill Profession

Sap