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Urgent! Salesforce Release & Operations Manager Job Opening In GUADALAJARA – Now Hiring IBM

Salesforce Release & Operations Manager



Job description

**Introduction**

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.

Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.


A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.


You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world.

Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.


Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting.

In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients.

Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

**Your role and responsibilities**

We are looking for a highly organized and technically proficient Salesforce Platform Operations & Release Manager to oversee the day-to-day operations, maintenance, and release cycles of our Salesforce ecosystem.

This role ensures platform reliability, manages deployments across environments, and enforces governance standards to support scalable and secure Salesforce development.

As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies.

A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.

You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value.

You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.


Your primary responsibilities include:

Innovative Salesforce CRM Solutions: Collaborate with clients and development team to design and implement creative solutions with Salesforce CRM Applications.

Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions to understand client's business challenges and address them with solution architecture.

Architectural Best Practices Advocacy: Establish and promote with internal teams the design and architecture guidelines and best practice standards.

**Required technical and professional expertise**

* Salesforce Administration & Maintenance: Monitor the health, performance, and security of Salesforce environments (Production, Sandbox, Dev); manage user access, roles, profiles, and permissions in accordance with compliance policies; ensure data integrity, backups, and execution of scheduled jobs.

* Incident Management & Documentation: Coordinate with infrastructure and support teams to resolve platform-related issues; maintain documentation for system configurations, operational procedures, and support guides.

* Release Management: Own the end-to-end release process, including planning, scheduling, deployment, and post-release reviews; collaborate with development, QA, and business teams to ensure release readiness and alignment.

* Tools & Change Control: Manage version control and deployment tools (Git, Copado, Gearset, Change Sets); enforce change management policies and ensure deployment traceability.

* Senior Professional Profile: Senior-level expertise in Salesforce platform operations or release management; strong knowledge of Salesforce architecture, metadata, and deployment strategies; proficiency with CI/CD tools and DevOps practices; familiarity with Agile/Scrum methodologies; excellent communication in English, problem-solving abilities, and stakeholder management skills.

**Preferred technical and professional experience**

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IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Required Skill Profession

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