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Salesforce CRM IT Operations Analyst Job Opening In San Pedro Garza García – Now Hiring Johnson Controls


Job description

 What you will do?

 You will serve as a member of a global IT Ops Operations team to deliver unparalleled service, support and communication to a diverse group of internal end user and stakeholders across Sales and Marketing organization on the Salesforce CRM platform.

This team’s goal and focus is to standardize Salesforce governance and support improving the end user experience on the Salesforce CRM platform.

You will support our rapidly growing and dynamic IT Operations teams by listening to our stakeholders and seeking out opportunities for process improvements.

You will partner closely, develop and maintain well-coordinated internal relationship with our Service, Sales & Marketing Business User Administrators, Data Administrators, and Business Analysts.

Work in close partnership with IT “RUN”, IT “Delivery” teams, IT Business Partners, and Business stakeholders to monitor the progress of CRM changes deployment, highlighting risk, changes in priorities to management.

 How you will do it ?

  •  Salesforce platform governance support, maintaining best practice standards.

  • Function as point of contact and escalation point for any issues related to Salesforce.

  • Manage and resolve support requests, issues, and escalations from end-users including Salesforce User Provisioning/Deprovisioning.

  • Maintain, monitor and enforce IT Controls Audit Narratives.

  • Coordinate and facilitate global multi stakeholder calls on change management.

  • Ability to effectively communicate with people at all levels of the business as well as IT.

  • Update, maintain, and create customized reports and dashboards for different departments and management using Salesforce, MS Office and ServiceNow.

  • Complete Salesforce trailhead training and continuous development.

  • Assist in managing and updating the documentation repository for processes, governance, and support.

  • Engage in ad hoc projects, including development initiatives that enhance the team's productivity.

  • What we look for?

     Essential

  • Third Level Qualification or equivalent work experience pertaining to IT / Business Information Systems / Computer Science or similar

  • Experience in Salesforce Administration, governance and support or with another CRM/ERP

  • Excellent written and spoken English

  • Skills in data import/export, data quality, and data maintenance.

    Understanding of data quality management principles.

  • Advanced Excel skills with ability to analyze data, create reports, and dashboards to support business decisions.

  • 1 -2 years’ experience in a similar role or customer service/support background

  • Preferred

  • Experience with data quality analysis tools a plus.

  • Salesforce Administrator Certification is highly preferred.

  • Familiarity with ITIL standards and support operations is a plus 

  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Salesforce CRM Potential: Insight & Career Growth Guide


    Real-time Salesforce CRM Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce CRM in San Pedro Garza García, Mexico, highlighting market share and opportunities for professionals in Salesforce CRM roles.

    703 Jobs in Mexico
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    16 Jobs in San Pedro Garza García
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    Are You Looking for Salesforce CRM IT Operations Analyst Job?

    Great news! is currently hiring and seeking a Salesforce CRM IT Operations Analyst to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Johnson Controls adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Mexico laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in San Pedro Garza García. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Salesforce CRM IT Operations Analyst?

    Key qualifications for Salesforce CRM IT Operations Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Salesforce CRM IT Operations Analyst Job Success

    Johnson Controls interview tips for Salesforce CRM IT Operations Analyst

    Here are some tips to help you prepare for and ace your Salesforce CRM IT Operations Analyst job interview:

    Before the Interview:

    Research: Learn about the Johnson Controls's mission, values, products, and the specific job requirements and get further information about

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    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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