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ROBOT PILOT - Customer Service Job Opening In Ciudad de México – Now Hiring Keywords Studios


Job description

ABOUT THE ROLE:

We’re looking for Customer Support Agents to join our team and support the real-time monitoring and performance of our robots in the field.

This role is critical to ensuring the reliability of our systems and delivering a high-quality experience to our customers.

You’ll be on the front lines—watching for issues, diagnosing problems, and escalating when needed.

This role blends technical observation with clear communication.

You’ll interact with internal escalation teams, helping ensure problems are spotted and addressed quickly.

KEY RESPONSIBILITIES:

System Monitoring: Actively monitor robot performance and system health through internal dashboards and monitoring tools

Issue Identification: Detect anomalies, errors, or performance concerns through observation or automated alerts

First-Level Troubleshooting: Investigate issues, apply known solutions, and attempt resolution where possible

Escalation: Document and escalate unresolved issues based on established workflows

Communication: Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack

Incident Logging: Accurately document incidents, including symptoms, actions taken, and resolution outcomes

Shift Handoffs: Maintain continuity across shifts through effective written updates and documentation

Customer Support: Evaluate and escalate external questions or concerns related to robot behavior or system status

WHO YOU ARE:

  • A strong communicator who can clearly explain what’s happening and what needs to be done
  • Observant, detail-oriented, and able to stay focused during repetitive tasks
  • Technically curious — you don’t need to be an engineer, but you’re comfortable using internal tools and asking good questions
  • Calm under pressure, especially when things break
  • Comfortable working independently and as part of a team, including across shifts

Requirements

  • Prior experience in a support, monitoring, or gaming environment is preferred
  • Excellent written and verbal communication skills
  • Strong critical thinking and problem-solving ability
  • Willingness to work assigned shift (including overnight/weekend where applicable)
  • Comfortable using Slack and learning internal monitoring systems
  • Operations run 24/7, so you can expect rotating shifts (morning, afternoon, and night).

Benefits

-$10,500 gross (before taxes)

-Law Benefits

-2 days off

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.

For more information, please see our Applicant Privacy Notice at .

Role Information: EN

Studio: Keywords Studios

Location: Americas, Mexico

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your ROBOT PILOT Potential: Insight & Career Growth Guide


Real-time ROBOT PILOT Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for ROBOT PILOT in Ciudad de México, Mexico, highlighting market share and opportunities for professionals in ROBOT PILOT roles.

34 Jobs in Mexico
34
5 Jobs in Ciudad De México
5
Download Robot Pilot Jobs Trends in Ciudad De México and Mexico

Are You Looking for ROBOT PILOT Customer Service Job?

Great news! is currently hiring and seeking a ROBOT PILOT Customer Service to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keywords Studios adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Mexico laws and regulations

What Is the Average Salary Range for ROBOT PILOT Customer Service Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Ciudad de México. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for ROBOT PILOT Customer Service?

Key qualifications for ROBOT PILOT Customer Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for ROBOT PILOT Customer Service?

To improve your chances of getting hired for ROBOT PILOT Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for ROBOT PILOT Customer Service Job Success

Keywords Studios interview tips for ROBOT PILOT   Customer Service

Here are some tips to help you prepare for and ace your ROBOT PILOT Customer Service job interview:

Before the Interview:

Research: Learn about the Keywords Studios's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your ROBOT PILOT Customer Service interview at Keywords Studios, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Keywords Studios's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for ROBOT PILOT Customer Service Positions

Setting up job alerts for ROBOT PILOT Customer Service is easy with Mexico Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!