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Urgent! ROBOT PILOT - Customer Service Job Opening In Ciudad de México – Now Hiring Keywords Studios
ABOUT THE ROLE:
We’re looking for Customer Support Agents to join our team and support the real-time monitoring and performance of our robots in the field.
This role is critical to ensuring the reliability of our systems and delivering a high-quality experience to our customers.
You’ll be on the front lines—watching for issues, diagnosing problems, and escalating when needed.
This role blends technical observation with clear communication.
You’ll interact with internal escalation teams, helping ensure problems are spotted and addressed quickly.
KEY RESPONSIBILITIES:
System Monitoring: Actively monitor robot performance and system health through internal dashboards and monitoring tools
Issue Identification: Detect anomalies, errors, or performance concerns through observation or automated alerts
First-Level Troubleshooting: Investigate issues, apply known solutions, and attempt resolution where possible
Escalation: Document and escalate unresolved issues based on established workflows
Communication: Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack
Incident Logging: Accurately document incidents, including symptoms, actions taken, and resolution outcomes
Shift Handoffs: Maintain continuity across shifts through effective written updates and documentation
Customer Support: Evaluate and escalate external questions or concerns related to robot behavior or system status
WHO YOU ARE:
Requirements
Benefits
-$10,500 gross (before taxes)
-Law Benefits
-2 days off
After 3 months:
Medical expenses insurance.
Saving funds.
Grocery tickets ($1,200)
PRIVACY POLICY:
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.
For more information, please see our Applicant Privacy Notice at .
Role Information: EN
Studio: Keywords Studios
Location: Americas, Mexico
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
✨ Smart • Intelligent • Private • Secure
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Unlock Your ROBOT PILOT Potential: Insight & Career Growth Guide
Real-time ROBOT PILOT Jobs Trends in Ciudad de México, Mexico (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for ROBOT PILOT in Ciudad de México, Mexico using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 34 jobs in Mexico and 5 jobs in Ciudad de México. This comprehensive analysis highlights market share and opportunities for professionals in ROBOT PILOT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Keywords Studios is currently hiring and seeking a ROBOT PILOT Customer Service to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: ROBOT PILOT Customer Service Jobs Ciudad de México.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keywords Studios adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a ROBOT PILOT Customer Service Jobs Mexico varies, but the pay scale is rated "Standard" in Ciudad de México. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for ROBOT PILOT Customer Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your ROBOT PILOT Customer Service interview at Keywords Studios, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Keywords Studios's products or services and be prepared to discuss how you can contribute to their success.
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