Urgent! Product Support Engineer (Linux) Job Opening In Jalisco – Now Hiring Incedo Inc.
About the Company As a Product Support Engineer at Incedo, you will serve as the first point of contact for our customers, resolving both pre-production and post-production technical issues within our cloud-based financial crime prevention platform.
This role requires a strong technical foundation, problem-solving mindset, and customer-centric attitude to ensure that customer issues are addressed promptly and effectively.
You’ll be expected to take full ownership of customer incidents, mitigate urgent problems, escalate appropriately to our engineering teams, and follow through until complete resolution.
This position involves analyzing complex technical issues across Incedo products and their interaction with customers’ infrastructure.
We are looking for professionals with experience across L1, L2, and L3 support levels—or with the technical capability to operate across these levels.
Responsibilities Troubleshoot and resolve product and infrastructure-related issues in a 24/7 environment, adhering to established SLA timelines.
Manage customer communications effectively, including conference calls and status updates to stakeholders.
Clearly document and communicate issue root causes, impacts, and resolution steps to internal and external stakeholders.
Escalate critical issues to the appropriate engineering teams and coordinate resolution efforts across multiple tiers of support.
Contribute to the continuous improvement of support documentation, including the creation of internal knowledge base articles.
Translate customer feedback into actionable engineering requirements and collaborate with Engineering and Customer Success teams to prioritize enhancements.
Regularly interact with internal tools and bug-fixing processes using Shell scripting, SQL, and/or Python.
After 6–9 months, participate in the on-call rotation for handling high-priority issues during weekends (approximately one weekend every three weeks), with additional compensation.
Qualifications Up to 3 years of experience in a technical support, product support, or engineering role.
Required Skills Excellent written and verbal communication english skills, with the ability to produce clear, professional customer-facing documentation (e.g., Root Cause Analysis reports).
Ability to work autonomously in a fast-paced, dynamic environment.
Strong technical foundation, with a solid understanding of programming concepts (development experience is a plus, but not required).
Familiarity with UNIX/Linux systems.
Understanding of Object-Oriented Programming principles; experience with Java is preferred.
Hands-on experience with development tools such as Git, IDEs, and related utilities.
Experience with databases, particularly Cassandra and SQL.
Knowledge of distributed systems, high-availability architectures, and web technologies (especially REST APIs).
Familiarity with cloud platforms such as AWS or GCP.
Exposure to messaging systems like RabbitMQ or Kafka, and coordination tools such as Zookeeper.
Preferred Skills Development experience is a plus, but not required.
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Unlock Your Product Support Potential: Insight & Career Growth Guide
Real-time Product Support Jobs Trends in Jalisco, Mexico (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Product Support in Jalisco, Mexico using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3034 jobs in Mexico and 26 jobs in Jalisco. This comprehensive analysis highlights market share and opportunities for professionals in Product Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Incedo Inc. is currently hiring and seeking a Product Support Engineer (Linux) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Product Support Engineer (Linux) Jobs Jalisco.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Incedo Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Product Support Engineer (Linux) Jobs Mexico varies, but the pay scale is rated "Standard" in Jalisco. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Product Support Engineer (Linux) typically include Unknown and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Product Support Engineer (Linux) interview at Incedo Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Incedo Inc.'s products or services and be prepared to discuss how you can contribute to their success.
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