Process Excellence Analyst (Business Process Mapping)

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Process Excellence team, composed of process engineering professionals within the Global Strategy Operations & Performance (GSOP), plays a critical role in strengthening controls and operational resiliency across Global Merchant and Network Services (GMNS).

Operating as internal consultants, the Process Excellence team accelerates progress in understanding and optimizing critical processes by dedicating its time, technical expertise, and tooling to define business processes; create L1-L3 process maps; identify and map process risks (informed/consulted); design, enhance, and test process controls; document standard operating procedures; and provide actionable recommendations for process optimization.

The Analyst- Risk Management will support the Process Excellence team in helping GMNS meet expanding operational, regulatory, and third-party risk and compliance requirements.

This role will collaborate with managers & analysts, driving process excellence and program execution for high-priority initiatives.

The analyst will partner with partners across various GMNS functional areas to map out existing business processes focusing on enhancing our control environment and embedding a culture of continuous improvement across GMNS.

Key Responsibilities

Collaborate with GMNS SMEs, Control Management and LOBCO partners in documentation, assessment, and enhancement of critical business processes, with a focus on mitigating risk, reducing inefficiencies, and enhancing control effectiveness

Deliver end-to-end process mapping and gap analyses to support a stronger and more consistent operating environment

Leverage tools and technologiesincluding GenAI, digital process mapping, and automation solutionsto improve documentation quality and reduce manual work

Build deep subject matter expertise in operational quality, process optimization, and regulatory enablement as work with partners.

Be a messenger and enable partners to cultivate operational excellence through process mapping and gaps identification to partner teams by sharing best practices

Preferred Qualifications

3+ years of experience in financial services, payments, or a related field

Strong background in process documentation

Comfort querying data or accessing backend systems to develop and evaluate effectiveness of alerting and controls, experience with SQL and Python preferred

Familiarity with compliance functions such as AML, Financial Crimes, Sanctions Screening, KYC, Privacy, etc.

Strong stakeholder management and communication skills with the ability to work across functions

Proactive and persistent individual comfortable with adapting to dynamic teams formed for each process mapping

We back you with benefits that support your holistic well-being so you can be and deliver your best.

This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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