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Netsuite Support Engineer Job Opening In Guadalajara – Now Hiring United Exports


Job description

Job Description
The purpose of this role is to provide first-line and second-line support for NetSuite users, ensuring efficient system usage, troubleshooting issues, and implementing long-term solutions for recurring problems.

This individual will be responsible for maintaining system documentation, conducting user training, and working closely with business stakeholders to ensure that NetSuite is optimally configured to support business operations.


Key Performance Outputs

End-User Support & Troubleshooting
  • Provide effective first- and second-line NetSuite support.
  • Resolve issues promptly, minimise downtime, and escalate complex cases when needed.
  • Analyse recurring problems, identify root causes and implement long-term solutions.
  • Ensure system downtime is minimised and disruptions to business operations are addressed proactively

User Training & Adoption
  • Deliver user training to improve system adoption and productivity.
  • Develop training guides and best-practice materials.
  • Offer continuous support to enhance user confidence and system utilisation.

System Documentation & Process Improvement
  • Maintain and create accurate system documentation, workflows, and SOPs.
  • Identify and recommend process improvements for efficiency and usability.
  • Collaborate with stakeholders to optimise system performance.

Continuous Improvement & Long-Term Solutions
  • Monitor system usage to detect and address recurring issues.
  • Implement automation and configuration enhancements.
  • Stay current with NetSuite updates and assess their business impact.
  • Align system improvements with overall business objectives.


Requirements

Qualification / Experience
  • Suitable tertiary qualification in IT, Business Information Systems, or a related field
  • Minimum 3–5 years of experience in supporting NetSuite ERP systems
  • Strong understanding of ERP systems, business processes, and system administration
  • Experience in troubleshooting, user support, and training within an ERP environment
  • Familiarity with NetSuite SuiteAnalytics and SuiteScript (advantageous)
  • Fluent in English and Spanish (spoken and written)

What You'll Bring: 

You’ll bring a blend of technical expertise, business understanding, and people skills to help our teams get the most out of NetSuite.



You are:
  • Proficient in NetSuite ERP, including workflows, permissions, roles, reports, and saved searches.
  • Skilled in system troubleshooting, configuration, and user administration.
  • Able to understand and support finance, supply chain, and operations processes.
  • Analytical and detail-oriented, with a structured approach to problem-solving and documentation.
  • A strong communicator who can translate technical concepts into practical business solutions.
  • Proactive and independent, with the initiative to identify inefficiencies and recommend improvements.
  • Passionate about continuous learning, system optimisation, and driving user confidence through support and training.

Key Success Indicators
  • High first-call resolution rate for NetSuite-related issues.
  • Increased user adoption and satisfaction.
  • Reduction in recurring issues through proactive solutions.
  • Up-to-date documentation and effective collaboration with business teams.



Requirements
Minimum requirements: Bachelor’s degree in Accounting, Finance, Business Administration, or related fields (career accountant profile).

Minimum of 4–5 years of experience in general accounting and financial operations.

Strong hands-on experience in: Intercompany transaction management and reconciliation.

GL reconciliation and month-end closing.

P&L and balance sheet preparation and analysis.

Accounting for agriculture, grower operations, or fresh produce (preferred).

Experience with ERP systems (NetSuite preferred).

Solid knowledge of Mexican tax laws, international treaties, and financial reporting standards (NIF/IFRS).

Advanced proficiency in Excel and accounting platforms such as Contpaqi, Nomipaqi, and ERP systems.

Advanced English required.

Key competences, tools and knowledge: Advanced skills in Microsoft Office tools.

Skilled in using Mexican government and financial portals (SAT, IMSS, Infonavit, SUA, banking platforms).

Strong problem-solving and decision-making capabilities; able to prioritize and manage multiple responsibilities.

Excellent communication and collaboration skills; team-oriented with a customer service mindset.

Ability to work across cultures and time zones.

Ability to work effectively in a home-office environment; self-motivated, results-driven, and able to work under pressure.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Netsuite Support Potential: Insight & Career Growth Guide


Real-time Netsuite Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Netsuite Support in Guadalajara, Mexico, highlighting market share and opportunities for professionals in Netsuite Support roles.

1302 Jobs in Mexico
1302
153 Jobs in Guadalajara
153
Download Netsuite Support Jobs Trends in Guadalajara and Mexico

Are You Looking for Netsuite Support Engineer Job?

Great news! is currently hiring and seeking a Netsuite Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at United Exports adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Mexico laws and regulations

What Is the Average Salary Range for Netsuite Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Guadalajara. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Netsuite Support Engineer?

Key qualifications for Netsuite Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Netsuite Support Engineer Job Success

United Exports interview tips for Netsuite Support Engineer

Here are some tips to help you prepare for and ace your Netsuite Support Engineer job interview:

Before the Interview:

Research: Learn about the United Exports's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Netsuite Support Engineer interview at United Exports, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the United Exports's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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