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L2 Technical Support Engineer | Remote Job Opening In Mexico, Mexico – Now Hiring 360dialog GmbH


Job description

About 360Dialog

360Dialog is at the forefront of performance-driven communication in the WhatsApp Business ecosystem.

With over 40,000 clients worldwide, we empower businesses to leverage WhatsApp for scalable customer engagement and optimization through our powerful API solutions.

As a Customer Support Level 2 Agent for LATAM, you will play a pivotal role in ensuring that our clients receive exceptional support and to troubleshoot more complex technical issues related to WhatsApp Business API and our products.

Your deep understanding of technical requirements and problem-solving capabilities will be paramount in facilitating seamless communication between our clients and our support teams.

Your Role

  • Provide second-level support to our customers using our internal tools and external platforms.
  • Analyze, troubleshoot, and resolve advanced technical issues with our API and services.
  • Collaborate with other support teams to triage and escalate issues as necessary.
  • Document solutions and create knowledge base articles for internal reference.
  • Communicate effectively with clients, ensuring transparency and satisfaction throughout the support process.
  • Contribute to team efforts in achieving KPIs and SLAs.

Requirements

Background Check Notice

By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process.

This may include verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.

Your Profile

  • 5+ years in technical support or related roles
  • Seeking the next step in a tech support career

Hard Skills

  • Strong understanding of web technologies and APIs, especially RESTful APIs
  • Experience with helpdesk software (e.g., Intercom or similar) and multi-channel support (email, chat, tickets)
  • Familiarity with logging and monitoring tools (eg: Grafana or similar)
  • Hands-on incident management experience, including escalation and resolution tracking
  • Bilingual in English and Spanish

Soft Skills

  • Analytical and solution-oriented
  • Able to manage multiple tasks in a fast-paced environment
  • Detail-oriented with structured communication
  • Willingness to work weekend shifts on a rotating schedule
  • Strong customer communication skills, able to explain technical issues clearly

Bonus Skills

  • Experience with WhatsApp Business API or Meta Graph API
  • Knowledge of programming languages (e.g., JavaScript, Python)
  • People management experience
  • Additional language proficiency

Benefits

What we offer:

Here’s an opportunity to shape a whole new industry in Performance Messaging Solutions.

You’ll be joining a team of experienced entrepreneurs who run a bootstrapped global company.

  • Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
  • Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
  • Work from anywhere in the world with full remote flexibility.
  • Receive a competitive remuneration package that reflects your skills and experience.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your L2 Technical Potential: Insight & Career Growth Guide


Real-time L2 Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Technical in Mexico, Mexico, highlighting market share and opportunities for professionals in L2 Technical roles.

1440 Jobs in Mexico
1440
486 Jobs in Mexico
486
Download L2 Technical Jobs Trends in Mexico and Mexico

Are You Looking for L2 Technical Support Engineer | Remote Job?

Great news! is currently hiring and seeking a L2 Technical Support Engineer | Remote to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at 360dialog GmbH adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Mexico laws and regulations

What Is the Average Salary Range for L2 Technical Support Engineer | Remote Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Mexico. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 Technical Support Engineer | Remote?

Key qualifications for L2 Technical Support Engineer | Remote typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for L2 Technical Support Engineer | Remote?

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Interview Tips for L2 Technical Support Engineer | Remote Job Success

360dialog GmbH interview tips for L2 Technical Support Engineer | Remote

Here are some tips to help you prepare for and ace your L2 Technical Support Engineer | Remote job interview:

Before the Interview:

Research: Learn about the 360dialog GmbH's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 Technical Support Engineer | Remote interview at 360dialog GmbH, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the 360dialog GmbH's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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