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ITIL Jr Job Opening In Mexico, Mexico – Now Hiring Axity


Job description

Responsabilidades principales:


  • Dar soporte en la gestión y resolución de incidentes, asegurando el cumplimiento de los SLA.

  • Participar en la gestión de solicitudes de servicio y seguimiento de tickets.

  • Apoyar el proceso de gestión de cambios, asegurando que los cambios sean registrados, evaluados y documentados correctamente.

  • Colaborar en la identificación y análisis de problemas con el fin de reducir la recurrencia de incidentes.

  • Mantener actualizados los registros y bases de datos de configuración (CMDB).

  • Reportar métricas básicas del desempeño de los procesos ITIL.

  • Contribuir a la mejora continua de los procesos de gestión de servicios.

  • Trabajar en equipo con otras áreas tecnológicas y de soporte.
  • Conocimientos y habilidades:

  • Conocimientos básicos en ITIL Foundation (idealmente con certificación).

  • Familiaridad con procesos ITIL: incident, problem, change, request fulfillment, y configuración.

  • Manejo de herramientas de gestión de tickets (ServiceNow, JIRA, BMC Remedy, u otras).

  • Habilidades de comunicación efectiva y trabajo en equipo.

  • Orientación al cliente y capacidad para resolver problemas.

  • Deseo de aprendizaje y desarrollo profesional en gestión de servicios TI.
  • Requisitos:

  • Estudiante avanzado o recién graduado en carreras relacionadas a Sistemas, Informática o afines.

  • Certificación ITIL Foundation (preferente).

  • Inglés básico a intermedio (dependiendo de la operación).

  • Disponibilidad para trabajar en horarios rotativos o turnos, según necesidades del servicio.

  • Responsabilidades principales:

  • Dar soporte en la gestión y resolución de incidentes, asegurando el cumplimiento de los SLA.

  • Participar en la gestión de solicitudes de servicio y seguimiento de tickets.

  • Apoyar el proceso de gestión de cambios, asegurando que los cambios sean registrados, evaluados y documentados correctamente.

  • Colaborar en la identificación y análisis de problemas con el fin de reducir la recurrencia de incidentes.

  • Mantener actualizados los registros y bases de datos de configuración (CMDB).

  • Reportar métricas básicas del desempeño de los procesos ITIL.

  • Contribuir a la mejora continua de los procesos de gestión de servicios.

  • Trabajar en equipo con otras áreas tecnológicas y de soporte.
  • Conocimientos y habilidades:

  • Conocimientos básicos en ITIL Foundation (idealmente con certificación).

  • Familiaridad con procesos ITIL: incident, problem, change, request fulfillment, y configuración.

  • Manejo de herramientas de gestión de tickets (ServiceNow, JIRA, BMC Remedy, u otras).

  • Habilidades de comunicación efectiva y trabajo en equipo.

  • Orientación al cliente y capacidad para resolver problemas.

  • Deseo de aprendizaje y desarrollo profesional en gestión de servicios TI.
  • Requisitos:

  • Estudiante avanzado o recién graduado en carreras relacionadas a Sistemas, Informática o afines.

  • Certificación ITIL Foundation (preferente).

  • Inglés básico a intermedio (dependiendo de la operación).

  • Disponibilidad para trabajar en horarios rotativos o turnos, según necesidades del servicio.
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your ITIL Jr Potential: Insight & Career Growth Guide


    Real-time ITIL Jr Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for ITIL Jr in Mexico, Mexico, highlighting market share and opportunities for professionals in ITIL Jr roles.

    1726 Jobs in Mexico
    1726
    464 Jobs in Mexico
    464
    Download Itil Jr Jobs Trends in Mexico and Mexico

    Are You Looking for ITIL Jr Job?

    Great news! is currently hiring and seeking a ITIL Jr to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Axity adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Mexico laws and regulations

    What Is the Average Salary Range for ITIL Jr Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Mexico. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for ITIL Jr?

    Key qualifications for ITIL Jr typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for ITIL Jr?

    To improve your chances of getting hired for ITIL Jr, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for ITIL Jr Job Success

    Axity interview tips for ITIL Jr

    Here are some tips to help you prepare for and ace your ITIL Jr job interview:

    Before the Interview:

    Research: Learn about the Axity's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your ITIL Jr interview at Axity, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Axity's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for ITIL Jr Positions

    Setting up job alerts for ITIL Jr is easy with Mexico Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!