IT Network & Systems Engineer

Job description

IT Network & Systems Engineer

Reports to: IT Service Delivery Manager (Dotted to IT Infrastructure and Security Manager)

The IT Network & Systems Engineer will conduct a wide range of regional and local support as well as implementation activities for NSNA’s servers, storage, networks, and applications, focusing on cybersecurity standards and ITIL best practices.

This role involves designing, developing, and implementing solutions to resolve server, storage, and network issues, using project management and process building methods to align with IT security policies.

Additionally, the role will collaborate with regional IT teams, internal departments, external vendors, and stakeholders to ensure system integrity and performance.

Main duties/responsibilities

• Implement and maintain network security measures, including firewalls, intrusion detection systems, VPNs, MFA, and the latest password and data protection strategies to prevent and detect unauthorized access and cyber threats.
   
• Investigate the suitability, assist with the design, and coordinate the implementation of effective monitoring, maintenance, integration, and automation processes for server, storage, and network infrastructure, ensuring network reliability and availability.
• Communicate and collaborate with regional IT teams, NSNA internal departments, external vendors, and other stakeholders to analyze requirements and make recommendations to IT leadership for the design and implementation of robust security measures and solutions aligning with IT strategic initiatives.
• Contribute to the development and testing of disaster recovery plans to ensure rapid recovery of IT services in the event of a major incident.
• Provide guidelines and assist Enterprise Systems Administrators in troubleshooting complex issues, performing system maintenance and upgrades, and supporting end-users with escalated tickets.
• Participate in incident response activities, helping to identify, contain, and remediate security incidents and system outages.
• Assist the IT Service Delivery team as an escalation point for technical support, user access management, and guidelines for supporting applications such as M365, SharePoint, line-of-business applications, and others as required.
• Maintain accurate records of system configurations and changes, ensuring consistency and compliance with configuration and change management standards.
• Ensure infrastructure systems comply with ISO 27001 and TISAX controls, and participate in continuous improvement activities involving policies, procedures, and user guide development to ensure standardization.
• Stay up to date with and investigate new developments and trends in technology solutions related to infrastructure and cybersecurity.

Knowledge, Experience, Education

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Related experience:

• 7+ years of experience in IT with 3-5 years of experience in IT infrastructure, network security, or a related field.
• Proven experience in implementing and managing network security measures, including firewalls, intrusion detection systems, VPNs, MFA, and data protection strategies.
• Hands-on experience with server, storage, and network infrastructure monitoring, maintenance, integration, and automation processes.
• Experience in developing and testing disaster recovery plans and participating in incident response activities.
• Experience with with hypervisor and VDI solutions in a hybrid cloud environment, including deployment, management, and troubleshooting.
• Strong knowledge of cybersecurity standards and ITIL best practices.
• Proficiency in managing and troubleshooting complex IT systems, including servers, storage, and networks.
• Familiarity with ISO 27001 and TISAX controls and compliance requirements.
• Expertise in supporting applications such as M365, SharePoint, and other line-of-business applications.
• Technical proficiency in hypervisor technologies (e.g., VMware, Hyper-V) and VDI solutions (e.g., Citrix, VMware Horizon).
  • Technical leadership: Includes being the subject matter expert in this field.
    
    Ability to motivate the organization, enforce product technical excellence and sponsor innovation among the team.
  • Relevant Cisco, VMware, Microsoft, or other certifications preferred.
  • Observation, understanding, and execution of applicable company ISO/TISAX/IATF certification standards related to the role and impact on the overall organization.
• Advanced English proficiency, i.e. Business English, is required.

If interested, you're encouraged to attach your resume in English.

Required Skill Profession

Computer Occupations