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Urgent! IT Manager - ServiceNow Job Opening In Ciudad de Mexico – Now Hiring CompuCom
**Why Compucom?**
Compucom Systems, Inc.
provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.
To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!
**Job Summary**
We are seeking a **IT Manager – ServiceNow** to lead our ServiceNow platform team in the ongoing evolution of our domain-separated, multi-tenant implementation.
This individual will be responsible for strategic platform leadership, team development, architecture guidance, and delivery excellence across internal and external customer environments.
This is a hands-on leadership role where deep technical expertise in ServiceNow, platform governance, and cross-team collaboratio **n** are essential.
The ideal candidate balances execution with vision—guiding the platform toward stability, scalability, and innovation.
This role requires a strong technical leader who can balance individual customer needs with platform-wide governance and long-term sustainability.
**Key Responsibilities**
+ Lead and mentor a team of ServiceNow developers and system administrators to deliver high-quality, sustainable solutions.
+ Own the health, design, and roadmap of CompuCom’s domain-separated ServiceNow instance.
+ Oversee customer integrations including identity and access management (SSO, LDAP) and custom configurations.
+ Act as the primary point of contact for platform operations and integrations, including coordination with InfoSec, network, architecture, and client delivery teams.
+ Champion best practices in development, documentation, and change control.
+ Guide development teams through:
+ LDAP and SSO/SAML configurations
+ Inbound/outbound web service integrations (REST/SOAP)
+ Implementation and support of core modules: Incident, Problem, Change, CMDB, Knowledge, and Service Catalog
+ Drive technical and architectural decisions that support platform sustainability, reusability, and performance across all tenants.
+ Serve as escalation point for troubleshooting performance, security, and functionality issues.
+ Manage platform upgrades, vendor maintenance windows, failover testing, and patching schedules.
+ Maintain and monitor internal and vendor-submitted change requests, including RFC creation and communication.
+ Promote and maintain alignment with out-of-the-box (OOB) capabilities wherever feasible to reduce technical debt.
+ Collaborate with account teams to evaluate customer needs and recommend strategic solutions within platform boundaries.
**Required Qualifications**
+ Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
+ 8+ years of relevant IT experience, including hands-on development in ServiceNow
+ Experience managing a multi-tenant or multi-customer ServiceNow environment, especially in an MSP setting.
+ Solid background in:
+ JavaScript and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions)
+ Integration development (REST/SOAP)
+ LDAP and SAML authentication setup
+ Demonstrated experience in team leadership, code reviews, and architectural design
+ Demonstrated ability to make strategic platform decisions and push back on unsustainable customizations.
+ Strong understanding of platform architecture and operational troubleshooting
**We offer**
+ Attractive Salary Base
+ Major Medical Expense Plan
+ Life insurance
+ Saving fund: 10% of your base salary
+ Christmas bonus averaging 30 days' pay for every year
+ Grocery & Restaurant vouchers
***If you are interested, please send your resume in English**
**Equal Employment Opportunity**
CompuCom is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
CompuCom is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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Unlock Your IT Manager Potential: Insight & Career Growth Guide
Real-time IT Manager Jobs Trends in Ciudad de Mexico, Mexico (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Manager in Ciudad de Mexico, Mexico using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13482 jobs in Mexico and 5746 jobs in Ciudad de Mexico. This comprehensive analysis highlights market share and opportunities for professionals in IT Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CompuCom is currently hiring and seeking a IT Manager ServiceNow to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Manager ServiceNow Jobs Ciudad de Mexico.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CompuCom adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Manager ServiceNow Jobs Mexico varies, but the pay scale is rated "Standard" in Ciudad de Mexico. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Manager ServiceNow typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Manager ServiceNow interview at CompuCom, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CompuCom's products or services and be prepared to discuss how you can contribute to their success.
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