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Urgent! IT Infrastructure Analyst Job Opening In Monterrey – Now Hiring Koch Engineered Solutions

IT Infrastructure Analyst



Job description

Your Job

Koch Engineered Solutions is looking to add a motivated and detail-oriented ITInfrastructure Analyst to our new manufacturing facility in support of our Koch-Glitsch business.

This position is located in Apodaca, Mexico.

This is an excellent opportunity for individuals who are passionate about technology in manufacturing, and who want to grow their skills in a dynamic, supportive environment.

Our Team

Join a team committed to innovation and continuous improvement at Koch Engineered Solutions.

We are focused on building a culture of quality and precision to meet evolving customer expectations and industry demands.

Our collaborative environment provides significant opportunities for professional growth and career advancement.

Be part of our journey to achieve outstanding quality standards.

What You Will Do

  • Set up workstations with computers and necessary peripheral devices (docking stations, monitors, etc.)
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Manage communication with stakeholders regarding service provision and outages.
  • Work with support team to troubleshoot issues and ensure issues are being routed to proper functional teams.

  • Work with various technologies such as Windows Servers, End User Workstations, Wireless networks, Virtualized environments, Cloud Computing, DevOps, compute clusters, printing, scanning, and more.
  • Providing timely follow-up and completion of internal customer requests utilizing a central help desk ticketing system.
  • Provide day to day operational support for system troubleshooting, service delivery/recovery, root cause analysis and resolution/remediation of technical issues demonstrating a high level of initiative.
  • Participate as part of the global IT team in providing day-to-day support and in the implementation of projects and systems.
  • Understand and translate business requirements and use cases into value driven actions.
  • The Experience You Will Bring

    •Fluent in English.

    •3+ years of experience working in a manufacturing plant or facility.

    •5+ years of experience in an Enterprise Information Technology support role.

    •Exhibit strong problem solving, and decision making in a fast-paced environment.

    •Excellent customer service, written and oral skills.

    •Attention to detail/excellent follow-through

    •Strong knowledge and hands-on experience supporting the Windows platform, virtual server/storage, information security, network technologies (wired and wireless), cloud computing, structured cabling, SCCM or other RMM tool, centralized software deployment, and imaging.

    •Ability to lift 35 pounds, work in various manufacturing and office environments, climbing stairs/ladders, etc.

    •Ability to work flex hours to support 24/7 operations.

    What Will Put You Ahead

  • Bachelor degree in Information Technology.
  • Experience working with AWS or other Cloud Providers.
  • Experience with scripting languages PowerShell, Python, etc.
  • Experience with Cisco and/or Meraki Networking.
  • Experience with vulnerability management.


  • Required Skill Profession

    Computer Occupations



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