Description
Who we are
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries.
Our 105,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.
What you will do
Translate business capability needs into functional requirements
Support alignment of Business and IT objectives
Identify opportunities to advance business process leveraging technology
Execute transparent IT processes to initiate and deliverprojects
Participate in services process design working with IT and business leads
Drive continuous improvement in solution adoption, usage, and process simplification
Help develop and execute solution roadmap that aligns to business strategy and measurably drives business KPIs
Consistently grow expertise in business processes and enabling technology features
How you will do it
Work with business stakeholders to translate business capabilities and process designs into functional requirements and secure signoffs
Work with business stakeholders and IT teams to develop, test, and deploy solutions that meet business capability needs and ensure successful achievement of scope, cost, schedule, quality, adoption, and value outcomes
Work with enterprise tools such as JIRA and/or Azure DevOps to capture requirements and manage lifecycle of issues and work items
Participate in development and review of solution test scenarios and test cases for functional testing
Provide expertise and input into solution testing scenarios and participate in User Acceptance Testing
Participate in development of solution training material and execution of change management activities
Support business case value realization effortsby working with business and IT teams to design and deliver outcomes
Partner with business stakeholders to define in scope and out of scope processes and solutions
Manage and govern process templates partnering with the business
Support and develop solution deployment plans
Partner with business leads and define end to end business process maps and create a common BSNA business process template for Services
Map existing business processes into new capabilities and identify gaps
Ensure consistent, high quality, and appropriately detailed process designs, by including correct business requirements
What we look for
Required
5+ years of IT work experience
2+ years of experience preparing business requirements and functional specification documents
Experience using tools such as JIRA and Azure DevOps
Web Application requirement gathering
Bachelor’s degree or above in Computer Science or related field
Excellent written and oral English skills
Outstanding interpersonal and communications skills
Can work independently and with cross-functional teams in the organization
Knowledge and experience partnering with both business stakeholders and IT professionals
Positive, collaborative, and solution-oriented attitude
Preferred
Good mix of technical/IT consulting and business background
Experience in sizeable multinational corporations
Familiarity with lean-six sigma or recognized process simplification methodology
Field Operations business process knowledge
Gathering requirements for user interface and user experience