Urgent! Inside Customer Success Representative Job Opening In Mexico City – Now Hiring solera
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities.
Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.
For more information, please visit solera.com.
The Role
As an Inside Customer Success Rep you represent the face of the company and will primarily work with Large, Medium sized customers.
You will build and maintain strong customer relationships with our customers while resolving customer issues.
The Inside Customer Success Rep must be able to plan and execute daily and weekly, required activities.
You must also be adept at multi-tasking, working within a team and other departments that drive successful business outcomes for the customer and for Solera-Omnitracs.
In this role you must be comfortable using and/or learning new or other communication and automation tools.
A great candidate does well with conflict resolution and can thrive in a fast-paced, change – heavy environment.
The ideal candidate is goal and detail oriented, dedicated, hard-working, and maintains a positive attitude.
What You’ll Do
· Engage professionally with customers through multiple channels (inbound calls, outbound calls, email)
· Responsible for understanding and managing a subset of customer accounts
· Responsible for Customer Retention by fostering customer relationships and driving customer loyalty.
· Engage in active listening to promptly answer customer queries and concerns
· Work closely with the account manager to compose joint success plans with customers outlining their objectives, timelines and effectively removing any barriers to achieving business value
· Deeply understand the Omnitracs platform’s capabilities and explain them to businesses of all types – long haul transportation, last mite, ready-mix and more
· Manage customer cases to completion as escalated by the customer or internal Omnitracs teams
· Act as an escalation point for the Customer success front line of support
· Take impeccable notes and stay organized through the CRM to manage all accounts.
· Mitigate escalations and resolve customer issues.
· Guide users through navigating the company site or using products and services
· Be an advocate for the customer, be the voice of the customer
· Hold and lead recurrent customer business meetings
· Interact with other departments to resolve customer related matters
· Continued Development- Learn Industry News, ELD Mandates, Issues Related to Transportation and Updates to Omnitracs Products and Services.
· Ensure team goals, team KPIs, and deadlines are met
· Perform other duties and responsibilities as assigned
What You’ll Bring
· Experience working in a Customer Success environment
· Familiar with DOT/FMCSA/CSA Regulations a plus
· Results-oriented with strong problem- solving skills
· Exceptional customer facing customer skills, the ability to quickly understand customer needs
· Team-oriented and able to build and maintain strong inter-team and inter-departmental relationships
· Excellent verbal and written English communication skills
· Excellent presentation skills
· Excellent consultative skills
· Ability to adapt to and learn new applications and platforms
· Ability to work independently with minimal direction
· Ability to address and resolve customer issues independently
· Ability to prioritize projects and escalate issues to the appropriate parties as necessary
· Excellent organizational/multi-tasking and time management skills
· Intermediate to advance understanding of Salesforce, Five9 a plus
· Willingness to learn and use coaching feedback to improve.
· Strong Relationship (trust) Building skills
· French speaker a plus
Qualifications
EDUCATION: Bachelor’s degree or equivalent work experience and technical certifications
EXPERIENCE: 3+ years of experience in customer success, account management, sales, or consulting
It is impossible to list every requirement for, or responsibility of, any position.
Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.
Therefore, the above job description is not comprehensive or exhaustive.
The Company reserves the right to adjust, add to or eliminate any aspect of the above description.
The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
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Unlock Your Inside Customer Potential: Insight & Career Growth Guide
Real-time Inside Customer Jobs Trends in Mexico City, Mexico (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Inside Customer in Mexico City, Mexico using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2145 jobs in Mexico and 637 jobs in Mexico City. This comprehensive analysis highlights market share and opportunities for professionals in Inside Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! solera is currently hiring and seeking a Inside Customer Success Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Inside Customer Success Representative Jobs Mexico City.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at solera adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Inside Customer Success Representative Jobs Mexico varies, but the pay scale is rated "Standard" in Mexico City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Inside Customer Success Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Inside Customer Success Representative interview at solera, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the solera's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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