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Identity Access Management Engineer Job Opening In Mexico City – Now Hiring Zendesk


Job description

Job Description

As a Zendesk Identity Access Management (IAM) Engineer you will be responsible for designing, configuration, testing, implementation, and maintaining systems and solutions that control access to the organization's resources, sensitive information, and data.

The primary goal of this role is to ensure that only authorized individuals have access to these resources, while preventing unauthorized users from gaining entry.

What you get to do every day as an IAM Engineer 

  • Day to day management and monitoring of Identity management tools and Public Cloud tooling (e.g., MFA, Security Token, OAUTH, AWS, Okta, Atlassian, and BigFix) and maintains appropriate configurations and access policies.

  • Direct experience administering IAM related SaaS applications. 

  • Review and lead the gathering of business, functional and technical requirements for establishing an Okta Identity platform.

  • Review updates and new features of Okta and make recommendations for implementation to the environment.

  • Defines and enforces business process strategy, entitlement and access management

  • Manages app integration requests including SSO and User Lifecycle Management

  • Manages IDM environment including all related processes, Access Groups, Service accounts, Sandbox access, API configuration.

  • Proactively identify & resolve IAM lifecycle management related issues

  • Work with stakeholders and other team members to clarify business requirements, remove roadblocks and gain alignment while adhering to internal governance processes while.

  • Works with business partners to gather information and requirements.

    Defines Scope, and works to identify potential issues / limitations capabilities, recommends solutions and drives work to completion

  • Maintains and reviews existing processes.

    Works to continuously update and improve end to end processes. 

  • Maintains and reviews IAM documentation ensuring all documentation is kept up to date with current Zendesk IAM policies and procedures. 

  • Translates requests from Business partners into Jira Stories and Epics


 

What you bring to the role:

  • 1-3 years experience in an IT Operations role or educational equivalent; ideally in CS/IS or holds Bachelor's degree.

  • Strong understanding of day to day management of Okta for group and user management, app provisioning tasks, app intake and deprecation, etc. 

  • Working knowledge of all main areas of the Okta product including Identity Engine, Universal Directory, and Adaptive MFA. 

  • Working knowledge of Cloud Authentication and Access management Services.

  • Possess a solid understanding of identity management and security policy concepts, protocols, and best practices

  • Direct experience administering IAM related SaaS applications. 

  • Hands-on experience integrating applications with Okta SSO (SAML, OIDC, SWA, Etc.) 

  • Able to effectively present SSO concepts to stakeholders with various levels of technical understanding

  • Working knowledge of Okta Workflows and high level programming concepts is a plus. 

  • Works well across geographies/timezones as a member of a global organization.

  • Availability during normal business hours with flexibility based on business requirements, must be able to travel 10% of the time

Value & Organizational Skills

  • Excellent verbal and written communication skills 

  • Passion for continuous learning and professional growth.

  • Able to make difficult and quick decisions daily with limited supervision and often with competing priorities and varying degrees of urgency.

  • Possess a passion for continuous learning and professional growth.

  • Recognizes and adjusts communication style to account for a diverse global workplace.

  • Highly developed negotiation, facilitation and consensus building skills.

Preferred 

  • Okta Certified Administrator or higher

#LI-MR7

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week.

The specific in-office schedule is to be determined by the hiring manager.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Identity Access Potential: Insight & Career Growth Guide


Real-time Identity Access Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Identity Access in Mexico City, Mexico, highlighting market share and opportunities for professionals in Identity Access roles.

102 Jobs in Mexico
102
37 Jobs in Mexico City
37
Download Identity Access Jobs Trends in Mexico City and Mexico

Are You Looking for Identity Access Management Engineer Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Mexico laws and regulations

What Is the Average Salary Range for Identity Access Management Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Mexico City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Identity Access Management Engineer?

Key qualifications for Identity Access Management Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Identity Access Management Engineer Job Success

Zendesk interview tips for Identity Access Management Engineer

Here are some tips to help you prepare for and ace your Identity Access Management Engineer job interview:

Before the Interview:

Research: Learn about the Zendesk's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Identity Access Management Engineer interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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