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Urgent! Google Workspace Administrator and Remote Hardware Support Position in Mexico City - InterSources

Google Workspace Administrator and Remote Hardware Support



Job description

Google Workspace Administrator and Remote Hardware Support
Location: Mexico (Remote)


Key Responsibilities:

  • Manage user accounts, groups, and organizational units within Google Workspace.
  • Manage Jira, Confluence, Hiver, Slack, and other productivity tools for the organization
  • Provide technical support and troubleshooting for Google Workspace applications, including Gmail, Google Drive, Google Docs, Google Sheets, Google Meet, etc.

  • Manage Hiver, Zoom, Teams, CRM solutions, Domo, Zapier, KnowB4, RingCentral, in-house and off-the-shelf applications, as needed.
  • Track work tickets in Jira, triage, and escalate as needed.
  • Procure equipment and software for team members after approval.
  • Monitor system performance and usage to ensure optimal functionality and efficiency.
  • Manage cybersecurity, backups, business continuity, and compliance tasks.
  • Collaborate with end users on finding resolutions for their needs.
  • Handle user account creation, deactivation, and permission management.
  • Implement and manage security settings, including two-factor authentication, data loss prevention, and access controls.
  • Perform Monthly reporting tasks and report KPI.
  • Manage Google Chrome, Windows, and Mac devices.
  • Administer O365 account for some users.
  • Patch management or corporate devices.
  • Familiarity with other cloud services and platforms (e.g., AWS, Microsoft 365).
  • Ensure compliance with organizational policies and regulatory requirements.
  • Respond to security incidents and implement corrective actions as needed.
  • Organize and document Incident response and service management processes.
  • Other tasks as assigned.


  • Technical Requirements:
  • Excellent interpersonal, communication, and English comprehension skills, and the ability to remain calm and professional under all circumstances.
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
  • Configure and customize Google Workspace applications, Slack & Hiver mailboxes to meet the needs of the organization.
  • Develop and implement policies for email retention, data sharing, and access control.
  • Integrate Google Workspace with other enterprise systems and third-party applications.
  • Proven experience as Admin for Google Workspaces, preferably a multiple workspace structure
  • Hiver Admin a plus
  • Experience with Jira ticketing and Confluence,
  • Ability to write clear and concise instructions and proposals
  • Ring Central Admin experience
  • In-depth knowledge of Google Workspace products and services.
  • Experience with cloud-based administration and security best practices.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience administering AWS and O365.
  • Certifications in Google Workspace Administration (e.g., Google Certified Professional - Google Workspace Administrator) are a plus.


  • Education Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.

  • Required Skill Profession

    Computer Occupations



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