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Front Desk Supervisor Position in del Sol - Four Seasons Hotels and Resorts


Job description

About Four Seasons:

Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe.

In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout.

Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as Front Desk Supervisor. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the tourist corridor between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean.

Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

Target Hire Date: October, 2025

Be You

The Front Desk Supervisor is a key element of the Front Office operations team.

Works alongside line staff and may act as manager on duty when managers are not available (including overnight shift coverage).

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements:

  • At least 2 years of relevant work experience in a Luxury Hotel.

  • Self-driven and a strategic resourcing professional.

  • Able to work independently and under pressure in a fast pace working environment.

  • Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.

  • Reading, writing and oral proficiency in both Spanish and English language 

  • Requires ability to operate computer equipment and office equipment.

  • Great organizational skills.

  • Attention to detail.

  • Able to multitask and prioritize workload and projects simultaneously and efficiently.

  • Master Your Cratf

  • Assists Resort Assistant Managers in overseeing the rooms division: focusing on supporting / working alongside Guest Experience Agents throughout a shift.

  • Covers manager on duty shifts that may include overnight.

  • Assists in blocking rooms for arrivals and ensures any discrepancies are resolved.

    Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups.

  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

    Responds to all guest requests in an accurate and timely manner.

    Interactions with guest will be in person, phone, FS Chat and by email.

  • Checks guests in and out in an efficient and friendly manner, using guest name whenever possible.

    Assures that guest is assigned type of room requested and the correct rate is charged.

    Arranges for luggage to be delivered to guest room.

    Issues correct keys to the guest.

    Checks out guest at end of stay.

    Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.

    Settles bill accurately through credit card or cash transaction.

  • What to Expect:

  • Be part of a caring team with a family spirit

  • Have opportunities to build a successful career with global potential

  • Work in a diverse and challenging environment and engage with the leadership team

  • Be recognized for your accomplishments

  • About Four Seasons Hotels & Resorts: 

    Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards.

    For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

    Service Culture

    Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

    Our greatest asset, and the key to our success, is our people.

    We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

     What it is Like to Work for Four Seasons Hotels & Resorts:

     At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service.

    As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times.

    Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level.

    As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

    Learn more by visiting us at:

    Company Site:

    Our Careers:

    LinkedIn:

    Facebook:

    Twitter:

     We look forward to receiving your application!

    ****** Debido a la gran cantidad de aplicaciones que recibimos, solo nos comunicaremos con los candidatos considerados para el puesto para una entrevista.******

    Required Skill Profession

    Supervisors Of Office And Administrative Support Workers


    • Job Details

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    Unlock Your Front Desk Potential: Insight & Career Growth Guide


    Real-time Front Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Front Desk in del Sol, Mexico, highlighting market share and opportunities for professionals in Front Desk roles.

    453 Jobs in Mexico
    453
    11 Jobs in Del Sol
    11
    Download Front Desk Jobs Trends in Del Sol and Mexico

    Are You Looking for Front Desk Supervisor Job?

    Great news! is currently hiring and seeking a Front Desk Supervisor to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Four Seasons Hotels and Resorts adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Mexico laws and regulations

    What Is the Average Salary Range for Front Desk Supervisor Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in del Sol. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Front Desk Supervisor?

    Key qualifications for Front Desk Supervisor typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Front Desk Supervisor?

    To improve your chances of getting hired for Front Desk Supervisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Front Desk Supervisor Job Success

    Four Seasons Hotels and Resorts interview tips for Front Desk Supervisor

    Here are some tips to help you prepare for and ace your Front Desk Supervisor job interview:

    Before the Interview:

    Research: Learn about the Four Seasons Hotels and Resorts's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Front Desk Supervisor interview at Four Seasons Hotels and Resorts, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Four Seasons Hotels and Resorts's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Front Desk Supervisor Positions

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