Fresh Graduates CSS Trainee Engineer

Job description

**Job Description**



As a recent graduate, you can join us as a Technical Support Engineer.

Our graduate program prepares entry-level candidates for an exciting and rewarding career within Oracle.

All graduates will participate in an initial six-month enablement program focused on building product knowledge, consulting skills, and implementation proficiency through training and development before joining one of the next technologies:



+ **Oracle Database Administrator**

+ **Oracle Middleware Software**

+ **Systems Administrator**

+ **Cloud/AI-ML/Phyton**



**Preferred Qualifications**



+ If you are passionate about top technologies, as Oracle Database/Exadata/Cloud Computing/AI-ML, this is the ideal role you’ve been waiting for.

As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal performance, availability, and security of customer environments.

You will be part of a learning program that will skill you to be in a specialist level to resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices.

You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service.

This position requires strong problem-solving skills, and a commitment to enhancing customer satisfaction.

As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

+ Reactive support includes helping the customers resolve their critical production issues in the quickest possible way and identify the root cause.

Proactive support includes performing technical assessments of customer environments, applied research, advice on product features and usage, providing knowledge transfer sessions, help implement new features and options, etc.



**About You**



+ Bachelor’s degree in the graduating class of 2024 or 2025.

+ Degree in Computer Science (Science, Technology, Engineering, and Math) or equivalent.

+ Current students must complete study requirements prior to starting with Oracle.

+ Excellent English communication (verbal, written, and presentation).

+ Portuguese is a plus.

+ Availability to work 40 hours per week.

+ Relocation to MDC Guadalajara, one of the best facilities to incubate your potential.

+ You should be passionate about technology and customer service.

+ You must be curious and must enjoy troubleshooting and resolving complex problems.

+ Strong motivation to progress with a career in the IT industry within a consulting role.

+ Great problem-solving skills and the ability to abstract functional requirements and strong communication abilities in both technical and non-technical contexts.

+ Analytical thinker who wants to work in a team environment and develop and grow their skills.

+ Commitment to our values: Customer First, Leadership, Teamwork, Commitment, Collaboration, Innovation, and Integrity.

+ Knowledge in one or more of next technologies is required: Data Science, Artificial Intelligence/Machine Learning, and Multi-Cloud.



**Responsibilities**



**What we will offer you**



+ A competitive salary with exciting benefits.

+ Constant training so you are ready to make an impact.

+ Exposure to all the latest technology tools so you can find your calling.

+ Freedom to define your professional aspirations and choose your own path.

+ Self-paced learning, access to Oracle Certification Platform and courses that will help you advance your career journey.

+ Casual and collaborative team culture where having fun and enjoying our work is the top priority.

+ Experienced, skilled and motivated teammates who enjoy helping others grow.

+ Learning and development opportunities to advance your career.

+ An Employee Assistance Program to support your mental health.

+ Employee resource groups that champion our diverse communities.

+ An inclusive culture that celebrates what makes you unique.



**_A career at Oracle is defined by you._** _We give you the freedom and skills to write your own success story.

No matter what path you choose, you will gain invaluable learning experiences and receive support to become your best self._



**_Oracle is an equal opportunity employer._** _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, and any other characteristic protected by law._



**Employer Description**



An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.

Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.



In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.



Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.

The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.

We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.



At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.

We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.

to perform crucial job functions.



That’s why we’re committed to creating a workforce where all individuals can do their best work.

It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.



Oracle is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.



Career Level - IC1



**About Us**



As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.



We know that true innovation starts when everyone is empowered to contribute.

That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.



Oracle careers open the door to global opportunities where work-life balance flourishes.

We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options.

We also encourage employees to give back to their communities through our volunteer programs.



We’re committed to including people with disabilities at all stages of the employment process.

If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.



Oracle is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Required Skill Profession

Other General