Engagement Manager (Remote and Hybrid in Mexico)

Job description

Engagement Manager - (Remote and Hybrid in Mexico)

The Rackspace Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer.

The projects are typically medium to large, with medium complexity, and have high risk exposure.

Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it.

Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work.

Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Work Location: Hybrid in CDMX and Edomex and Remote in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.

• The role can be worked hybrid working at least two days a week at our office located in Miguel Hidalgo for candidates that live in Ciudad de Mexico or Estado de Mexico within 25 miles(40 KM) of the office.
  
  
• The role can be worked remotely in the states of Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla.
  
  

Responsibilities:

• Program and Project Management:
• Plan, manage, and drive the delivery of complex infrastructure projects across cloud platform, developer tools, CI/CD pipelines, databases, and analytics systems.
  
  
• Develop and maintain project plans, roadmaps, and milestones, ensuring on-time delivery of high-quality solutions.
  
  
• Monitor and communicate progress, priorities, risks, and dependencies to stakeholders, escalating issues as needed.
  
  
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting.
  
  
• Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary.
  
  
• Stakeholder Collaboration:
• Work closely with internal and customer team members from engineering, product, and leadership teams to align priorities, define requirements, and coordinate resources.
  
  
• Serve as a bridge between platform and SRE teams to ensure clear communication and alignment.
  
  
• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment.
  
  
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.
  
  
• Profile customer stakeholders to gain awareness of differing perspectives.
  
  
• Risk Management and Issue Resolution:
• Identify risks, bottlenecks, and dependencies early, proposing solutions to keep projects on track.
  
  
• Lead resolution of complex issues by facilitating cross-functional collaboration and decision-making.
  
  
• Delivery Standards and Process Improvement:
• Define and enforce delivery best practices, including Agile methodologies, infrastructure release processes, and governance standards.
  
  
• Continuously refine processes to improve predictability, efficiency, and customer satisfaction.
  
  
• Use prescribed guidelines or processes in analyzing situations.
  
  
• Metrics and Reporting:
• Define and track KPIs to measure project success and organizational impact.
  
  
• Provide transparent, actionable updates to stakeholders via reports, dashboards, and regular reviews.
  
  
• Identify methods for collecting data, perform data analyses, and articulate findings.
  
  
• Develop simple models to understand the potential impacts of decisions under various scenarios.
  
  
• Conduct presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels.
  
  
• Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance.
  
  

Qualifications:

• Bachelor's Degree in field related to role required.
  
  At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.
  
  
• Minimum of 5 years of experience in the field of role required.
  
  Proven track record of managing end-to-end delivery of complex, large-scale projects.
  
  
• Bilingual in Spanish and English (a minimum of upper Intermediate or higher proficiency and able to read, write, and speak).
  
  
• At least one of the following certs are required: Project Management Professional (or equivalent), Certified Scrum Master (or equivalent), or SAFe.
• Solid understanding of SDLC and when to apply agile vs.
  
  traditional methodologies to achieve the best outcome.
  
  Understanding of Agile and DevOps practices and experience working in cross-functional teams.
  
  
• Highly proficient with JIRA and other Atlassian tools, experience with creating insightful dashboards primarily using JIRA, potentially using other observability tools such as Splunk.
  
  
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel.
  
  

Additional Requirements:

• Customer-facing consulting experience.
  
  
• Experience with complex cloud infrastructure projects.
  
  
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.
  
  At least one cloud platform foundational cert is preferred: AWS, Azure, GCP.
  
  
• Technical background (software development/engineering, database/system design, IaaS).
  
  
• Strong organizational and multitasking abilities, with attention to detail.
  
  
• Excellent communication skills, with the ability to present to diverse audiences, including executives, engineers, and product managers.
  
  
• Proactive problem-solving skills with a focus on collaboration and driving outcomes.
  
  
• Self-starter with results-oriented, proactive management approach.
  
  
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member.
  
  

Physical Demands:

• General office environment: no special physical demands required.
  
  
• May require long periods of sitting and viewing a computer monitor.
  
  
• Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.
  
  

Travel:

• Occasional domestic/international travel, less than 50%.
  
  

About Rackspace Technology: We are the multicloud solutions experts.

We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions.

We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.

Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.

Join us on our mission to embrace technology, empower customers and deliver the future.

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission.

We bring our whole selves to work every day.

And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

If you have a disability or special need that requires accommodation, please let us know.

Required Skill Profession

Other General