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Desktop Support Associate-Helpdesk Job Opening In Guadalajara – Now Hiring NTT DATA


Job description

Job Description

Req ID: 310915 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, México (MX-MEX), Mexico (MX).

· Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.

· Answers the help desk line and responds to users’ requests regarding computer systems.

· Acknowledges receipt of all user requests within defined service levels.

· Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.

· Maintains user information and documentation.

· Participates in ensuring that client requests via the ticketing system are managed to closure.

· Delivers results in support of achieving the organization’s Service Level Agreements.

· Prioritizes work based on time and complexity requirements.

· Exercises sensitivity to due process and proper pacing.

· Routes clients when appropriate to proper support queues.

· May identify opportunities for process improvements that contribute to the achievement of business metric goals.

· Solves problems consistently and completely with minimum supervision.

· Partners with employees to obtain resolution to complex technical issues.

· Performs quality audits.· Typically requires 1-2 years relevant experience.

· High School Diploma or equivalent.

· Strong telephone etiquette skills · Ability to develop business relationships and communicate effectively with the user community.

· Basic trouble shooting skills.

· Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.

· May require industry / internal certifications to applicable role.

· Applies knowledge of client service techniques as required to address problems with PC based tools and products.

· Ability to perform general office requirements.

· Must be able to perform essential responsibilities with or without reasonable accommodations.

· Non-Exempt

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here.

If you'd like more information on your EEO rights under the law, please click here.

For Pay Transparency information, please click here.

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Required Skill Profession

Computer Occupations


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Unlock Your Desktop Support Potential: Insight & Career Growth Guide


Real-time Desktop Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Desktop Support in Guadalajara, Mexico, highlighting market share and opportunities for professionals in Desktop Support roles.

1312 Jobs in Mexico
1312
153 Jobs in Guadalajara
153
Download Desktop Support Jobs Trends in Guadalajara and Mexico

Are You Looking for Desktop Support Associate Helpdesk Job?

Great news! is currently hiring and seeking a Desktop Support Associate Helpdesk to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Mexico laws and regulations

What Is the Average Salary Range for Desktop Support Associate Helpdesk Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Guadalajara. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Desktop Support Associate Helpdesk?

Key qualifications for Desktop Support Associate Helpdesk typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Desktop Support Associate Helpdesk Job Success

NTT DATA interview tips for Desktop Support Associate Helpdesk

Here are some tips to help you prepare for and ace your Desktop Support Associate Helpdesk job interview:

Before the Interview:

Research: Learn about the NTT DATA's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Desktop Support Associate Helpdesk interview at NTT DATA, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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