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Urgent! Desktop Support Analyst II Job Opening In Tlaquepaque – Now Hiring Arrow Electronics
**Position:**
Desktop Support Analyst II
**Job Description:**
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers.
With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life.
The company maintains 228 locations worldwide with over 85 locations served.
A Fortune 154 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Arrow provides specialized services and expertise across the entire product lifecycle.
Arrow does this by connecting customers to the right technology at the right place, time, and price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
**What You’ll Be Doing:**
+ Track, record and respond to moderate to highly complex requests for IT technical support from our Executive staff as well as other users.
Technical support will include workstation hardware, software and peripherals.
+ Assist Level 1 and 2 analysts with troubleshooting issues.
+ Collaborate troubleshooting of highly complex issues with 3rd level support teams.
+ Local support for Microsoft Teams room, and other AV systems
+ Provide on-site support to our Executive staff for off-site meetings.
+ Document procedures and processes.
+ Function as department head during manager's absence.
+ Support hardware lifecycle management of end user devices including deployment, maintenance, and retirement.
+ Collaborate with hardware vendors to facilitate delivery and return of hardware assets.
**What We Are Looking For:**
+ Typically requires a 4-year degree and/or 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.
+ Excellent verbal and written communications skills; must be fluent in English & Spanish.
+ Experience with Desktop Support, A/V support and Asset Management.
+ ServiceNow experience preferred.
+ Azure/Entra/InTune experience preferred.
+ Microsoft 365 experience / Cloud Software experience.
+ Various hardware and software skills.
**Work Arrangement:**
+ Fully In Office: Monday-Friday.
Overtime work as needed.
**What’s In It For You:**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package:
+ 30 days of Christmas bonus
+ 40% vacation premium
+ 12 vacation days plus 2 floating days, sick days and holidays
+ Vision and Dental Assistance
+ Life Insurance
+ Healthcare Insurance
+ 10% Food/Pantry Vouchers
+ Restaurant Vouchers
+ 13% Savings Fund
+ Access to Arrow’s Employee Discount Program
+ Growth Opportunities, and more!
**Apply now!**
#LI-AM2
**Annual Hiring Range/Hourly Rate:**
$29,233.33 - $42,495.84 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
**Location:**
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type:**
Full time
**Job Category:**
Information Technology
**EEO Statement:**
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
(EEO policy Mexico (https://www.arrow.com/-/media/arrow/files/pdf/2024-arrow-eeo-mexico.pdf) )
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws.
Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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Unlock Your Desktop Support Potential: Insight & Career Growth Guide
Real-time Desktop Support Jobs Trends in Tlaquepaque, Mexico (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Desktop Support in Tlaquepaque, Mexico using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1326 jobs in Mexico and 8 jobs in Tlaquepaque. This comprehensive analysis highlights market share and opportunities for professionals in Desktop Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Arrow Electronics is currently hiring and seeking a Desktop Support Analyst II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Desktop Support Analyst II Jobs Tlaquepaque.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Arrow Electronics adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Desktop Support Analyst II Jobs Mexico varies, but the pay scale is rated "Standard" in Tlaquepaque. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Desktop Support Analyst II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Desktop Support Analyst II interview at Arrow Electronics, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Arrow Electronics's products or services and be prepared to discuss how you can contribute to their success.
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