Customer Quality Engineer H M

Job description

Job Description

The Intercompany External Quality Engineer serves as the primary liaison between the contract holding site of the company, a sub-tier / manufacturing site within Safran Cabin, and its aerospace customers on all quality-related matters.

This role ensures requirements are clearly communicated, effectively addressed, and continuously monitored.

The position supports the organization in maintaining compliance with AS9100 as well as other applicable aerospace regulatory & customer requirements, while driving customer satisfaction and product quality performance

Job Requirements

Bachelor's degree in Engineering, Quality, or related technical discipline (or equivalent experience).

 4–6 years of experience in aerospace manufacturing, with exposure to quality or customer-facing roles.

 Strong knowledge of AS9100 and aerospace regulatory requirements.

 Proficiency in quality tools and methods (8D, RCCA, FAIRs/AS9102, FMEA).

 Strong written and verbal communication skills with the ability to interface effectively at all levels of the organization and with customers.

 Fluent in both English and Spanish languages (written and spoken), able to lead meetings, while understanding & explaining complex engineering, metrology and quality assurance topics effectively, in writing and verbally in either language.



 Available to physically travel to, and work remotely from different locations around the world, for various lengths of time.

 Must have a strong working knowledge of Microsoft Office tools (Word, Excel, powerpoint, etc)

 Confident with understanding and interpreting engineering documents (MBD, 2D drawings, specifications, etc).





Preferred

 Experience with customer quality portals (e.g., Boeing Supplier Portal, Airbus SupplyOn).

 Lean Six Sigma Green Belt or Black Belt certification.

 Knowledge of NADCAP special processes.

 Working knowledge of GD&T and aerospace drawings.

 Demonstrated ability to lead cross-functional teams and manage multiple priorities.



Key Performance Indicators (KPIs)

 Timeliness and effectiveness of corrective actions.

 Customer quality metrics (PPM, OTD, escape rates).

 Reduction in repeat nonconformances.

 Successful completion of customer and regulatory audits

But what else?

(advantages, specific features, etc.)

 Reports to the Quality Assurance Manager.

 Act as the primary point of contact for customer quality representatives.

 Manage customer communications regarding nonconformances, escapes, corrective/preventive actions, and quality performance issues.

 Participate in customer audits, reviews, and program quality meetings.

 Interpret and communicate customer contractual quality requirements to internal teams.

 Collaborate with Program Quality Engineering, Program Management, Operations, Engineering, and Supply Chain to resolve quality concerns and prevent recurrence.

 Lead root cause analysis and corrective action activities (RCCA/8D) to ensure robust solutions.

 Support the contract review process by evaluating and clarifying customer-specific quality requirements, flow down and consumption.

 Monitor and analyze internal quality metrics (PPM, OTD, defect trends) against customer expectations.

 Ensure adherence to AS9100, ISO 9001, customer-specific standards, and regulatory requirements (FAA/EASA, NADCAP where applicable).

 Prepare and deliver regular quality performance reports for customers and senior leadership.

 Maintain records of quality escapes, customer communications, and corrective action responses.

 Support internal and external audits, ensuring timely closure of findings.

 Conduct/perform Quality System audits on intercompany facilities as required.

 Develop, maintain and report to management on Key Performance Indicators

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets.

Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.

Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's World's best companies 2024 ranking.



Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Required Skill Profession

Engineers