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Urgent! Customer Care Representative Job Opening In Querétaro – Now Hiring Kysor Warren

Customer Care Representative



Job description

As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.


Your jou rney


Attention to detail, teamwork, results orientation.


Additionally, you have the following:


  • High school diploma (Bachelor’s degree is preferred)
  • 2- 3 years related experience in customer service (quoting, logistics, after sales etc)
  • Excellent Interpersonal and communicationskills
  • Possesses the ability to oversee multiple tasks, stay organized, and focus on details.

  • May require advances problem solvingskills
  • SAP, Excel
  • English advanced


Your contributio n


  • Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.

  • Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.

  • Create and manage customer accounts, including Sold to and Ship to addresses, extend customer accounts, and maintain customer information.

  • Process warranty claims, create Return Merchandise Authorizations (RMAs) for system returns and other returns, and handle credit and debit memos as needed.

  • Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.

  • Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.

  • Manage pricing requests and product availability using SAP and Smartsheet Applications.

  • Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.


Required Skill Profession

Manufacturing



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