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Urgent! Customer Care Representative Job Opening In Monterrey – Now Hiring Convexia Marketing & CX

Customer Care Representative



Job description

Customer Care Representative

Monterrey, N.L. | Full-time (6 days a week)

We’re looking for Customer Care Representatives with excellent English and proven e-commerce experience — the kind that involves tickets, orders, returns, and shipping claims.

You’ll join a fast-paced, multitasking team that: Takes calls Handles e-commerce tickets (Shopify, Walmart, Amazon, etc.) Responds to customer emails and product inquiries If you’ve worked in e-commerce customer support, you already know what it takes: speed, structure, and a genuine commitment to solving problems the right way.

Fair warning (with love): this job is for a mechanical tools company If you have no idea what a recoil starter does, or think “2-stroke” sounds like a gym routine — this might not be for you.

But if you’re mechanically curious, hands-on, or simply eager to learn how engines work, you’ll fit right in.

We’re looking for people who can connect with customers, think on their feet, and speak both service and machine.

What we offer:

Competitive salary Above-law benefits 6-day work week (non-negotiable) Plenty of opportunities for growth What we’re looking for:

Fluent English (spoken and written) – mandatory.

E-commerce experience required (please don’t apply if you don’t have it).

Strong multitasking and communication skills.

Curiosity for mechanical products and willingness to learn.

Exceptional attention to detail.

A positive, reliable, and proactive attitude.

If you’re ready to join a growing company where no two days are the same — and where your mechanical curiosity actually counts — we’d love to hear from you.

Send your application to and tell us what makes a great Customer Care Representative.

Let’s build something great together.


Required Skill Profession

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