Overview
Backend Developer Support - Mexico City (AI / Tech Consulting Company)
We are seeking a Junior Backend Developer to join the nighttime technical support team (Monday to Friday, 9 p.m. to 1 a.m.).
The role focuses on monitoring systems, addressing basic incidents, escalating issues, and following up on operational tickets in a timely and organized manner.
Responsibilities
- Monitoring backend services and APIs during nighttime hours
- Identifying, documenting, and escalating errors or technical incidents
- Executing scripts or performing data validations under defined protocols
- Supporting the development team with corrective or preventive maintenance tasks
- Recording findings and participating in technical feedback meetings (asynchronous)
Requirements
- Knowledge of Node.js, Python, or another modern backend language
- Basic database knowledge (PostgreSQL, MySQL, or MongoDB)
- Familiarity with tools such as Postman, Git, and collaborative development environments
- Good log reading skills, basic debugging, and error analysis
- Ability to clearly document and communicate issues
- Real-time availability to work Monday through Friday, 9 p.m. to 1 a.m. (evening hours)
Desirable
- Previous experience in technical support or system monitoring roles
- Familiarity with cloud platforms (GCP, AWS), HTTP error handling, or log structures
- Proactive ability to identify patterns or repetitive issues and suggest improvements
- Basic knowledge of automation or scripting (Bash, Python, etc.)
Desired Skills
- Good technical communication skills with multidisciplinary teams
- Critical thinking and attention to detail
- Proactive attitude and focus on problem-solving
- Ability to adapt to constantly changing environments and emerging technologies
Benefits
- Vacations: Enjoy time off to recharge and rejuvenate
- December Bonus: Receive an annual bonus to celebrate your contributions and hard work
- Referral Bonus: Get rewarded for bringing talented individuals to our team
- Continuous Training: Access to resources and specialized training in AI and digital transformation methodologies
- Courses and Certifications: Stay ahead in your career with company-sponsored courses and certifications
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
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