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Application Support Job Opening In Guadalajara – Now Hiring Epam


Job description

Description

DESCRIPTION



Are you a tech-savvy professional with a passion for problem-solving?



Do you thrive in dynamic, collaborative environments?



If so, we have an exciting opportunity for you!

We're currently seeking an Application Support professional to join our vibrant team.


This role offers the chance to be the first point of contact for customers seeking technical support and to perform remote troubleshooting.

If you're ready to take your career to the next level, we'd love to hear from you!

EPAM is a leading global provider of digital platform engineering and development services.

We are committed to having a positive impact on our customers, our employees, and our communities.

We embrace a dynamic and inclusive culture.

Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.

No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

  • First point of contact for customers seeking technical support via phone, email or chat
  • Perform remote troubleshooting, reproducing customer issues in different environments
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Full Ownership of clients issues from beginning to completion, ensuring effective technical resolution for the customers
  • Requirements

  • At least 3 years of experience in IT Operations Support
  • Availability to work on weekends and late shift
  • Demonstrated technical Linux administration skills
  • Demonstrated experience troubleshooting and explaining investigation to IT people and end users(non-technical)
  • Fluent in English.

    Must be above B2+
  • Nice to have

  • ITIL certification, or experience working with ITIL based processes
  • Knowledge in Javascript and Python (reading and understanding code)
  • Experience in Gsuite products
  • Technologies

  • Linux
  • We Offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employees initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & % under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills
  • Required Skill Profession

    Art And Design Workers


    • Job Details

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    Unlock Your Application Support Potential: Insight & Career Growth Guide


    Real-time Application Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Guadalajara, Mexico, highlighting market share and opportunities for professionals in Application Support roles.

    1636 Jobs in Mexico
    1636
    187 Jobs in Guadalajara
    187
    Download Application Support Jobs Trends in Guadalajara and Mexico

    Are You Looking for Application Support Job?

    Great news! is currently hiring and seeking a Application Support to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Epam adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Mexico laws and regulations

    What Is the Average Salary Range for Application Support Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Guadalajara. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Application Support?

    Key qualifications for Application Support typically include Art And Design Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Application Support?

    To improve your chances of getting hired for Application Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Application Support Job Success

    Epam interview tips for Application Support

    Here are some tips to help you prepare for and ace your Application Support job interview:

    Before the Interview:

    Research: Learn about the Epam's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Application Support interview at Epam, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Epam's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Application Support Positions

    Setting up job alerts for Application Support is easy with Mexico Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!