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Application Support Engineer Job Opening In Mexico City – Now Hiring Sequoia Connect


Job description

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services.

With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences.

Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing.

Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. 

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects.

With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation.

Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for an Application Support Engineer:

Responsibilities

  • Closely Monitoring production and non-prod applications through ControlM and backend. 
  • Schedule change requests.

    Need to co-ordinate with concern teams during the change window and provide the support on non-prod deployments as well whenever needed. 
  • Password renewals, Creating CR and follow up with concern team during Change window.
  • Need to keep an eye on service now tickets (SCTASKS, Incidents) Based on priority need to take necessary action.

    P3/P2 tickets should be resolved in an hour.
  • Monitor portals and reports on daily basis
  • DB access requests, DB backup/restore requests, Data transfer requests
  • Weekly servers reboots and Monthly servers reboots
  • Batch file execution, Scripts execution from backend


Requirements

  • 4–6 years of experience in Application Support, Production Support, or IT Operations.
  • Strong hands-on experience with Control-M (scheduling/monitoring).
  • Proficiency in ServiceNow for incident, request, and change management.
  • Solid knowledge of SQL Server, including querying, data analysis, backups, and restores.
  • Experience executing scripts and batch files in production and non-production environments.
  • Ability to analyze job/process failures and provide temporary or permanent solutions.
  • Experience coordinating change windows and deployments with development and operations teams.
  • Strong incident management skills, including prioritization and resolution of P2/P3 tickets within SLA.
  • Knowledge of server reboots, monitoring portals, and daily/weekly reports.
  • Proven ability to analyze job failures and provide effective technical resolutions.
  • Experience in developing and implementing work-around solutions for service restoration.
  • Ability to recommend code changes to application teams.
  • Solid understanding of database performance monitoring and troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration skills.
  • Experience with root cause analysis.


Languages

  • Advanced Oral English.
  • Native Spanish.

Note:

  • Fully remote.


If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer.

Explore all our job openings | Sequoia Career’s Page:



Keywords:
SQL, MSBI, Production Support, ServiceNow, Control-M
  • 4–6 years of experience in Application Support, Production Support, or IT Operations.
  • Strong hands-on experience with Control-M (scheduling/monitoring).
  • Proficiency in ServiceNow for incident, request, and change management.
  • Solid knowledge of SQL Server, including querying, data analysis, backups, and restores.
  • Experience executing scripts and batch files in production and non-production environments.
  • Ability to analyze job/process failures and provide temporary or permanent solutions.
  • Experience coordinating change windows and deployments with development and operations teams.
  • Strong incident management skills, including prioritization and resolution of P2/P3 tickets within SLA.
  • Knowledge of server reboots, monitoring portals, and daily/weekly reports.


Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


Real-time Application Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Mexico City, Mexico, highlighting market share and opportunities for professionals in Application Support roles.

1636 Jobs in Mexico
1636
583 Jobs in Mexico City
583
Download Application Support Jobs Trends in Mexico City and Mexico

Are You Looking for Application Support Engineer Job?

Great news! is currently hiring and seeking a Application Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sequoia Connect adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Mexico laws and regulations

What Is the Average Salary Range for Application Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Mexico City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Support Engineer?

Key qualifications for Application Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Application Support Engineer Job Success

Sequoia Connect interview tips for Application Support Engineer

Here are some tips to help you prepare for and ace your Application Support Engineer job interview:

Before the Interview:

Research: Learn about the Sequoia Connect's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Application Support Engineer interview at Sequoia Connect, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sequoia Connect's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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