Application Developer (Salesforce AI)

Job description

About Ellucian

Ellucian is a global market leader in education technology.

We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students.

Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.

Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.

These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.

Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

About The Opportunity

We’re looking for a Salesforce Developer with hands-on experience in AI integration and Agentforce to help us build intelligent, scalable CRM solutions.

This role combines traditional Salesforce development with cutting-edge AI tools to drive automation, personalization, and productivity across our sales platform.

Where You Will Make an Impact

• Design, build, and optimize Salesforce Sales Cloud solutions utilizing Apex, Lightning Web Components (LWC), SOQL, and Agentforce.
  
  
• Integrate and manage a variety of LLM providers and managed services—including, but not limited to, OpenAI, AWS Bedrock—using Salesforce BYO LLM features (LLM Open Connector, Einstein Studio Model Builder, Prompt Builder).
  
  
• Engineer prompt frameworks and support fine-tuned models for lead qualification, forecasting, workflow automation, content generation, and sales enablement.
  
  
• Build and configure automation using Salesforce Einstein (Einstein GPT, Next Best Action, Opportunity Insights, etc.) to enhance sales processes with generative and predictive AI.
  
  
• Collaborate with product managers, admins, and data scientists to define business requirements, architect scalable solutions, and prototype/deliver new AI features.
  
  
• Ensure robust secure integration patterns using REST/SOAP APIs, OAuth, metadata, and compliance best practices for corporate and cloud-managed AI workflows.
  
  
• Leverage Agentforce and Prompt Builder to customize and ground generative agent responses in CRM data, supporting sales automation and user productivity.
  
  
• Document technical solutions and advocate for the adoption of multi-model AI strategies across teams.
  
  

What You Will Bring

• 2+ years of Salesforce development (Apex, LWC, SOQL) focused on Sales Cloud.
  
  
• Proven experience building solutions for Sales Cloud (lead management, opportunity workflows, quoting, sales automation).
  
  
• Experience with Agentforce or other AI assistant frameworks integrated into Salesforce.
  
  
• Demonstrated hands-on experience integrating a range of LLMs and/or managed AI services (AWS Bedrock, open-source models, etc.), not restricted to OpenAI/ChatGPT.
  
  
• Strong understanding of AI/ML concepts and practical applications within Sales Cloud or CRM environments.
  
  
• Experience with REST/SOAP APIs and best practices for secure, scalable integrations.
  
  
• Salesforce Platform Developer I certification required; Platform Developer II, Sales Cloud Consultant, or AI Associate a plus.
  
  

Nice to Have

• Experience creating and integrating GPT-/LLM-powered assistants into Sales Cloud automations and workflows.
  
  
• Exposure to Einstein Copilot, Prompt Builder, or related AI orchestration tools in Salesforce.
  
  
• Background in data engineering, MLOps, conversational AI, or workflow automation.
  
  
• Working knowledge of Python, JavaScript, or other languages used in AI/data science contexts.
  
  
• CI/CD and DevOps proficiency (Copado, Gearset), with Agile methodology experience.
  
  
• Excellent communication and cross-team collaboration skills.
  
  

What makes #Ellucianlife

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
  
  
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
  
  
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Tuition Reimbursement Assistance
• Professional development opportunities

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: IT Services and IT Consulting, Higher Education, and Software Development

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Required Skill Profession

Desarrollo De Software