Acceleration Center Strategy Change Management Manager

Job description

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes.

These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.

In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline.

You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality.

You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations.

With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm.

You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.

You embrace technology and innovation to enhance your delivery and encourage others to do the same.

• Analyse and identify the linkages and interactions between the component parts of an entire system.
  
  
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
  
  
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
  
  
• Develop skills outside your comfort zone, and encourage others to do the same.
  
  
• Effectively mentor others.
  
  Use the review of work as an opportunity to deepen the expertise of team members.
  
  
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
  
  
• Uphold and reinforce professional and technical standards (e.g. refer to PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Job Summary

As a Change as a Service Manager at PwC, you will play a pivotal role in leading and executing complex change management initiatives for a diverse portfolio of clients across various industries.

You will design and implement tailored change strategies that facilitate smooth transitions and drive sustainable adoption of new processes, systems, and organizational shifts.

Leveraging your expertise in established management methodologies (such as Prosci ADKAR, Kotter’s 8-Step, or Lewin’s Model), you will conduct thorough assessments, engage stakeholders at all levels, and craft comprehensive communication and training plans.

This role requires strong leadership, exceptional interpersonal skills, and the ability to influence and collaborate effectively across multidisciplinary teams to achieve measurable business outcomes.

You will also mentor junior associates, contributing to the growth and capability development of the team while maintaining high standards of process documentation and reporting.

Minimum Degree Required:
Bachelor’s Degree

Preferred Field(s) Of Study
Preferred candidates hold degrees in areas such as Human Resources Management, Organizational Psychology, Communication, Sociology, Computer Science, Engineering (Industrial, Systems, Telecommunications, Electronics), Business Administration, Finance, Economics, Management.

Additional Considerations
Candidates with interdisciplinary backgrounds that combine Change management and Project Management are also highly encouraged to apply.

Studies or certifications related to Certified Change Management Professional, Agile Methodologies, or Strategic Management are valuable assets for developing the skills needed in this role.

Minimum Year(s) of Experience

• Minimum of 4 years of relevant experience in change management, organizational transformation, or change consulting within a client-facing environment.
  
  
• Proven track record of leading and implementing end-to-end change management initiatives, including stakeholder engagement, communication planning, training delivery, and change impact assessments.
  
  
• Demonstrated ability to influence and build strong relationships with stakeholders at all organizational levels, including senior leadership and cross-functional teams.
  
  
• Solid experience applying recognized change management methodologies such as Prosci ADKAR, Kotter’s 8-Step Process, Lewin’s Change Management Model, or equivalent frameworks.
  
  
• Experience working in fast-paced, dynamic environments managing multiple projects simultaneously with competing priorities.
  
  
• Familiarity with project management tools and software (e.g., MS Project, Smartsheet) to track change initiatives and collaborate with project teams.
  
  
• Exposure to diverse industries such as technology, healthcare, consumer markets, financial services, or other relevant sectors is highly desirable.
  
  
• Prior consulting experience, particularly within a professional services firm or similar client-centric setting, is preferred.
  
  
• Experience mentoring or guiding junior team members or peers, fostering their professional development and contributing to team success.
  
  

Certification(s) Preferred:

• Change Management
  • Prosci Change Management Certification or equivalent demonstrated proficiency in change management methodologies.
    
    
  • Certified Change Management Professional (CCMP) or similar recognized certifications in organizational change.
    
    
• Project Management
  • Certified Professional in Project Management (PMP) or Agile certifications

Additional / Complementary Certifications

• Data Analysis – Power BI Data Analyst Associate, IBM Data Analyst, Google Data Analytics, Cloudera CDP, or similar.
  
  
• Digital Transformation & Strategy – Certifications in digital transformation, change management, or business strategy.
  
  
• Technical Tools (optional) – Jira, Confluence, MS Project, Tableau, Excel, or similar tools.
  
  
• Soft skills certifications in stakeholder management, leadership, and communication.
  
  Training in data privacy and security standards.
  
  

Minimum English Proficiency:
Proficient

Ways of working:
Hybrid, according to PwC’s policy

Preferred Knowledge

• Lead the design, development, and implementation of comprehensive change management strategies that support client business objectives and transformation goals.
  
  
• Conduct detailed change readiness assessments, stakeholder analyses, and impact evaluations to identify risks, challenges, and opportunities for effective change adoption.
  
  
• Develop and execute targeted communication and engagement plans that ensure clear messaging and active stakeholder involvement throughout the change lifecycle.
  
  
• Design and deliver customized training and development programs to equip client teams with the skills and knowledge required for successful adoption and sustainability of change initiatives.
  
  
• Collaborate with project managers, business leaders, and cross-functional teams to integrate change management activities into broader project plans and organizational strategies.
  
  
• Monitor, measure, and report on the effectiveness of change interventions, using qualitative and quantitative data to provide actionable insights and recommendations for continuous improvement.
  
  
• Serve as a trusted advisor to clients, influencing decision-making and fostering buy-in from key stakeholders at all levels of the organization.
  
  
• Mentor and support junior associates and team members by sharing best practices, providing guidance, and contributing to their professional growth.
  
  
• Maintain comprehensive documentation of change management processes, tools, deliverables, and lessons learned to ensure knowledge retention and client transparency.
  
  
• Stay up-to-date with emerging trends, tools, and best practices in change management and organizational development to continuously enhance service delivery and client value.
  
  

Required Soft Skills

• Excellent communication skills, both written and verbal, with the ability to tailor messaging to varied audiences and influence stakeholders at all levels.
  
  
• Strong interpersonal and relationship-building skills that foster collaboration across diverse teams and client environments.
  
  
• Proven leadership and mentoring capabilities to guide junior team members and contribute to team development.
  
  
• Critical thinking and strong analytical skills, with a solution-oriented mindset to navigate complex, ambiguous situations.
  
  
• Exceptional organizational skills and attention to detail to manage multiple workstreams and priorities in fast-paced environments.
  
  
• Adaptability and resilience in managing change and overcoming obstacles throughout project lifecycles.
  
  
• Proactive and self-motivated approach with the ability to work independently as well as collaboratively within multidisciplinary teams.
  
  

Required Technical Skills

• Expertise in established change management methodologies such as Prosci ADKAR, Kotter’s 8-Step Process, Lewin’s Change Management Model, or equivalent frameworks.
  
  
• Strong proficiency in project management tools and software (e.g., MS Project, Smartsheet) to plan, track, and report change initiatives effectively.
  
  
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint), including the ability to create compelling reports, presentations, and dashboards for diverse audiences.
  
  
• Ability to conduct quantitative and qualitative data analysis to assess change impact, readiness, and effectiveness of interventions.
  
  
• Experience designing and facilitating training programs, workshops, and stakeholder engagement sessions.
  
  
• Familiarity with organizational development concepts, business process redesign, and digital transformation initiatives is a plus.
  
  
• Fluency in English at an advanced level to communicate clearly with global clients and cross-regional teams.
  
  

• Mid-Senior level

• Full-time

• Project Management and Information Technology

• Business Consulting and Services

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